Ray Catena Sprinter Vans Union
Union, NJ
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# Summary The dealership receives mixed feedback, with some customers praising professional service and staff, while others report significantly higher diagnostic and repair costs compared to independent mechanics for similar issues. Experiences appear to vary considerably, with satisfaction levels ranging from concerns about pricing transparency to strong endorsements of service quality.
I had an appointment to take my Mercedes in for device not available message on my command console. After 2 days I called for an update I was told they were back up and won’t be able to diagnose my car until end of week or early next week. After 3 more days service person Muhamad called me and said their will be an additional charge of $600 plus $350 diagnosis fee to troubleshoot the problem and was told the repairs could cost exceed 7 - 8 Thousand dollars which is crazy. They charged me $350 diagnostic fee and didn’t do anything because the items in my trunk were the same way I left it. I took the car to my mechanic less than 24 hours my car was diagnosed and fixed for $1100. I recommend if your car isn’t under warranty don’t go there.
Service at Ray Catena Mercedes Benz in Union is Out of this World and then some
Anthony is the man , GLE 450 is a way to go Mercedes all the way
Very professional
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