Ray Skillman Mitsubishi Westside
Indianapolis, IN
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# Summary Staff members consistently go above and beyond expectations, staying late and providing patient, genuine assistance that transforms the car-buying experience into a positive one. Customers praise the transparent pricing, smooth processes, and exceptional follow-up care, with only minor suggestions for operational improvements like stocking drop-box envelopes.
Terry H & David… I LOVE YALL SOOO MUCH.. i waa going through it and they made sure i left with what i wanted! I love my Nissan💖. Best customer service ever. I genuinely felt like family. They both need a raise‼️
I had a great experience overall with this dealership. The staff was professional, helpful, and made the entire process smooth and stress-free. They communicated clearly and took good care of my vehicle. The only small issue I ran into was when I dropped my car off after hours—the drop box didn’t have any envelopes available, which made things a little confusing. It wasn’t a major problem, but having envelopes stocked would definitely improve the convenience. Other than that, everything was handled really well, and I would definitely consider coming back in the future.
Neondra was very informative and generous. She stayed late just to make sure that I was completely taken care of. I appreciate her Care and kindness that was put into helping me. I appreciate Ray skillman because they took a bad situation in my life and turned it into a very positive experience. I will always appreciate that and be forever grateful to them.
A few weeks ago, I purchased my Mitsubishi Eclipse Cross from Ray Skillman Westside, and I was truly overwhelmed—in the best way—by the outstanding customer service I received. It started with the General Sales Manager, Terry Hannel, who was genuine, helpful, and patient. He took the time to explain all my options and made me feel completely at ease. Then I worked with my sales consultant, Neondra Boyd, who was equally sincere, professional, and incredibly patient. I test-drove several cars, and she explained every difference clearly. I’m not used to all the new technology that comes with cars today, and both Terry and Neondra stayed past closing—going above and beyond—to help me understand the features, set everything up, and make sure I felt confident before leaving. It’s worth mentioning that Terry and the staff moved everything from my old car into my new one without me even asking. They helped me through every step of the process, making it all so smooth and stress-free. The finance manager also stayed beyond his hours to make sure everything was set up properly for me, which I truly appreciated. That extra care made all the difference. Neondra followed up with a thank-you note and an email offering to walk me through anything else I needed help with. That level of genuine care and follow-through is something I haven’t experienced in a long time, and it was truly refreshing. I would highly recommend Ray Skillman Westside to anyone looking for a car. Neondra and Terry were absolutely amazing, and the rest of the team was just as welcoming. I’m grateful to have worked with them and to have left with the right vehicle—and a wonderful experience.
We had a great experience buying a car here. The whole process was straightforward and never felt pushy or salesy, which we really appreciated. Everyone we worked with was kind, patient, and genuinely helpful. Pricing was fair and transparent, and we felt comfortable the entire time. Overall, it was a smooth and positive experience from start to finish. We’d absolutely recommend them to anyone looking for an easy, stress-free car purchase.
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