Red Mountain Funding

I noticed only good reviews get a response lol. This review is late but it’s better late than never. Okay was only 20 at the time. Never purchased a car from a lot before. I was sold a car with bald tires, one was flat by the time I got home. The following day at work I started having issues with the car starting. Now that I look back at that time, it was definitely not legal to let me drive of the lot in the condition that it was in. Many many issue. Fast forward some time, I was about 1 or 3 payments away from paying the whole car off when my boyfriend turned the front right fender into a poorly placed palm tree in a parking lot of a senior living home. It broke my head light and dented the fender. No major damage. Red mountain funding was my insurance as well as the business that provided me the car loan. I went through them to get it fixed and they told me to drop it off at the mechanic. I know nothing about cars, how long they should be at the shop, anything. About 2 days passed and I heard nothing from the shop so I called to check in on the progress and they told me the car was picked up on the previous day. I called the car lot since they sold the cars, offered the loans and provided the insurance, they said they REPOSSESSED it because the cost to fix was not worth it to then. So they wrote it off as TOTALED which it was not totaled and told me to pay the cost to activate my gap insurance. I had no other options. So I paid the cost and the car now belonged to the company for them to resell. I paid all of that money into it for nothing. Really felt robbed. Not only that but now I had a repossession listed on my credit report which eventually came down after disputing it but it continually reappeared over the years and had affected me greatly at times. Some people may have a good experience. My friend who recommended them had a good experience but I personally did not. If you look as though you can be taken advantage of then be careful. You may be.

Derrick was great! He worked with us to get us into our vehicle as quickly as possible. When we had a mechanical issue arise within our warranty period, April bent over backwards to get parts ordered and delivered and get the work done within a couple of days! These guys are great! I hope to have a long relationship of purchases through Red Mountain Funding!

Poor communication, I emailed more then one person with in the facility and got no response but yet they kept calling a broken phone that I even told them the screen don't work on that phone and called them telling them it was broken and told them the only source of communication I have right now was email and mail... These people don't care about their customers. Once they've received your money or you purchased a car they forget about you cause it's all ABOUT THE MONEY. I didn't even realize I purchased a vehicle that didn't even pass admissions the first two times. One coil blew out first week I had the car and everyone knows once one coil goes out they all start going out I do not recommend anyone purchasing a used vehicle from here.

They are OKAY for a car loan. I have a high interest rate, paying more than the base pay for my car. (A 2006 Pontiac g6 GTP) I pay 334$ a month for. It’s only because I had no credit at signing. But whenever they take the payment from your account they’re supposed to send you a RECEIPT. I do not have all the receipts from most of the times they pull my car payment from my account. Absolutely absurd. If you don’t get your receipt from them CALL and have a copy emailed to you. That is VERY unprofessional.

So far my experience has been okay. I purchased a 2011 Dodge Caliber here. The second or third day the transmission started acting up so I brought it in to the authorized mechanic. They got Red Mountain Funding to agree to put in a new transmission. Thank you Red Mountain Funding. I wasn't getting into a car anywhere and they made it happen.