Redline Chrysler Dodge Jeep Ram LTD, Redline Motorsports Arctic Cat

Came in today for an oil change on my '97 12 valve 3/4 ton and left frustrated. I can't speak to the sales staff as from my brief interaction with Greg he seems like a solid guy hence the two stars. As for parts and service; complete incompetence. I requested an oil change, to check my t case and trans leves, and possibly replace the fuel filters on my Fass Titanium series. Right off the bat when I called, gave my make, model, year, engine, they seemed confused which should have told me enough to stay away. I showed up at 8 am anyways for my appointment where again I had to fully explain what year, engine, and model it was. I asked if they could possibly get fuel filters in for my lift pump which they again asked if it was gas or diesel?? Opting to not bother with that I gave them my keys and let them do their thing. Half way through the oil change the service manager approached me to ask which oil I'd like. I requested they use the same weight of what I was using perviously and that the exact weight was on the jug in the box of my truck. He again seemed very confused and asked if I wanted to mix oil, I said no just use the jug as a reference to what oil I would like used. When the service was done they quoted me $650 for a trans and T case flush which I know I do not need. I then asked if they had the specific lubricant for my transmission and T case, they recommended ATF for my manual transmission???? I understand that some ATFs can be used in a pinch for manuals but seriously for a full flush at least get the proper stuff (a trip to NAPA right after got me the exact fluid I needed). After leaving and looking over my receipt I realized that the service manager had not listened to my instructions and used the jug of oil which I keep in my box for top ups. To add insult to injury they did not even completely fill the oil. Redline Swan River, do better. Maybe start on some competency training with your parts and service staff. Potential customers, be warned that the parts and service are extremely incompetent. I would recommend never taking your vehicle there unless you have complete warranty or parts and service get some form of training.

Great customer service. The service manager was great, Mr Viansh. He helped me with all my warranty regarding questions and gave me great advice. He was very informative and polite on our call.

I recently purchased my vehicle with the help of Greg, and I couldn’t have asked for a better experience! From start to finish, Greg was friendly, knowledgeable, and patient. He took the time to answer all my questions, made the process easy to understand, and went above and beyond to make sure I was completely comfortable with my purchase. You can really tell he cares about his customers and takes pride in what he does. I highly recommend working with Greg if you’re looking for a smooth and stress-free car-buying experience!

I came in with my daughter as she was just browsing for a new vehicle. Ended up meeting with Greg A who guided us to the perfect vehicle. Im a Chevy guy so I dont know much about Jeeps but thats what she wanted. Greg was super knowledgeable and provided some of the best experience ive had at a dealer. My daughter had no real intentions to purchase that day, but Greg checked all of her boxes so how could we say no. 12/10 experiences. While im not local i absolutely would recommend people to come here to buy.

Greg and his team made buying our Jeep a stress-free experience. From start to finish, everything was handled with professionalism and care. The process was quick, communication was clear, and what was promised was exactly what was delivered. Couldn’t ask for better service—thanks again!