Redmond Chevrolet

Absolutely loved our car sales woman Mel! She had such great positive energy and was so kind! She made sure we got the vehicle and even gave a courtesy call to check the following day. She’s great, I would reccomend 10/10 the dealership and the people! It’s a great place to get a vehicle! We are beyond well pleased with our 2025 Chevy Trax! ❤️ -Sirena&Cody!

Tony was great. They worked three days to get my car approved and everyone else said no somehow Tony was able to get me into a 2026 Chevy Trax He even got it delivered for me. I highly recommend him and everyone else there. I would definitely check them out before I went anywhere else again thank you Tony for all your help. It was wonderful working with you..

My wife and I want to thank Tony Hatcher (Our Salesman) and the other Tony in the finance department. They did a great job helping when we really needed it most. The process was very easy in the purchase of our Equinox. We highly recommend Redmond. Thank You guys so much!!

Everyone went above and beyond to help me purchase my "new to me" SUV. Jordan researched to find out towing capacities for the vehicles I liked to make sure they would meet my needs of towing a boat and horse trailer. He had the SUVs that I wanted to test drive waiting for me when I arrived! He and Jeff both worked to get me the best financing possible. Every staff member I met was friendly and asked if I needed anything while I waited. Highly recommend you stop by if you are in the market for a new vehicle!

Most dealerships rely on having integrity and a strong and positive reputation. I can say that without question I witnessed neither one in my most recent experience with Redmond Chevrolet. My son identified a vehicle on a Car Gurus website that he was ready and willing to negotiate a purchase for. After locating the car at this Middlesboro KY dealership, he arranged to take off work the following day and make the 5 1/2 hour one-way trip there from Nashville TN. I and another family member also arranged to take off work that day to come from 6 hours away (1 way) from the exact opposite direction (from the Lafayette IN area), in order to have enough drivers for the cars we’d actually have to leave with from there (my son was selling his car outright later in the week, and not trading it in). There was no mention to my son of any other interest in the vehicle, and no deposit was mentioned or requested. Halfway there, my son decided to call the dealership to confirm our arrival times, and was at that time told by the salesman (Andre) that there was now another party with an appt. ahead of us (!) that would be looking at the car with the intention to buy it as well! My son immediately contacted me on the road (we were also now half way to the dealership, 3 hours down the road) to update me on this development. I immediately called the dealership and questioned what was happening, and why we weren’t told about any of this. I was told that another salesperson booked the 2nd appt. with the other interested party that morning, and it was just a mistake in their scheduling that he was unaware of. I explained the efforts that we had gone to in order to coordinate this trip there with 3 people and the distance we were covering to get there. I was at that time informed about the deposit that we could make ($500, non-refundable) to secure first shot at the car. I wanted to clarify that if we indeed paid the deposit, that we would not lose any leverage in our ability to negotiate on the list price (our declared intention all along), and I was assured it would not hinder that process. So I agreed to make the deposit, and was informed that the finance person would contact me back to arrange for payment. The next call I received was from Andre again, indicating that he had spoken to his sales manager, and that once I paid the deposit, that the list price would indeed be locked in, with no negotiation ability whatsoever. Frustrated and angry, I then requested to speak with the sales manager, who took my call and proceeded to hold firm on their stated stance. I also learned in this conversation that the other interested party was also being solicited to put down their own nonrefundable deposit on the same vehicle! This not only seemed unscrupulous, but extremely inconsiderate to the situation we were fully all-in on at that point in time. After again explaining in great detail the depths to which we had all 3 invested our time and energies to make this drive, I was met with an explanation about the supposed “fairness” to both of the two salesman involved, as well as to any potential buyers of this car. At no time up until halfway through our drive where we ever told about needing to place a deposit to hold the vehicle, nor about any other interested buyers. Nor were we even assured our rightful first in line spot to see the car. And we certainly never imagined not being able to negotiate the price — not even a little. (To be continued …)