Reedman Toll Chrysler Dodge Jeep RAM of Jenkintown

DO NOT waste your time We booked a service appointment to have our Jeep inspected for an issue. When we arrived, we were told the vehicle would need to stay seven days just to be diagnosed. When we asked why, we were told they were backlogged and wouldn’t even be able to run diagnostics for a week. If you’re that backed up, why are appointments being booked at all? We scheduled this just one day in advance and were never informed of any delay. They also do not offer rentals or any form of assistance. When we asked to speak with a manager for clarification, the service manager loudly said—within earshot of other customers—“Can you tell this customer what I just told him?” Completely unprofessional. If this is how you run a business, you will lose customers. We left and went to Chapman Jeep in Horsham, where the service was AMAZING and the complete opposite of what we experienced here. And if you read the other reviews, you’ll see this wasn’t just our experience.

I recently took my car here to get my radio replaced and ABS sensor replaced, and I couldn't be more pleased with the experience. From the moment I walked in, the staff was incredibly friendly and professional. I worked with Kevin and he is amazing! All the staff were very talkative even though I only worked with him! Kevin kept me informed, gave me helpful tips, stayed in contact, etc…. He took the time to explain the necessary repairs and maintenance in detail, ensuring I understood everything before proceeding. The service was completed promptly, and my car now runs smoother than ever. I also appreciated the clean and comfortable waiting area that has a nice charging station, water machine and coffee, this has made the short wait time even more pleasant. Overall, I highly recommend this dealership for anyone in need of reliable and efficient car servicing. It will be a bit pricey but you get what you pay for ! I did come with an extended warranty that was about to expire in a few days and that process ran smoother than the other shop I went to in the past. They truly exceeded my expectations. I will say, only thing I couldn’t stand was the fact that I could hardly ever get in contact with them on the phone that should be corrected! Even though that part was very frustrating I still remained calm and respectful because getting upset and disrespectful is just not the route you wanna take if you really want good service sometimes.

I made an appointment to take the vehicle in for a manufacturer recall notification and while there, get an oil change. The appointment scheduler informed me that when I come in to get the oil change, they'd check the vehicle and order the necessary recall part. Through the initial check in process I failed to inquire, and or remind the advisor, who was professional, courteous, and friendly, about the recall portion of the visit. Upon taking possession of the vehicle, she noticed the front tire wear pattern and recommended a tire rotation, which i approved. I also noticed at that time that she had plugged in a ODB scanner, which did not seem questionable at the time because I had no visible engine codes on the instrument panel (ever). After the projected service time of 2 hours I was presented with the invoice that had a recommendation to "Have the check engine light serviced." I asked the service associate, "what check engine light? There was no check check engine light on when I arrived nor, was there one on in the months prior." She simply said, there's one on there now. That's very confusing that there was no engine light on, and no analysis requested by me, but an analysis was done, which may have triggered a fault code and Reedman Reedman Toll Chrysler Dodge Jeep Ram of Jenkintown would not disclose the issue. Even the local autoparts store will provide the information from the scan for free. Is the dealership that hard up for sales? As i left, I grew more uncertain about the trust and reliability of the dealership. I believe the only reason I chose to have an additional service done outside of the "recall" is because i thought, how painful can an oil change be... Well I think I got a good reminder that, not only will the sales department gouge you, but the service department as well. I think the 4 out 5 star review is fair overall. If I could have rated at 3.5, I think it would have been most appropriate. Best regards with your visit.

Just purchased a vehicle from here and the experience was amazing. Everybody from the managers to salesman to finance were incredibly helpful, honest and friendly. They offered a lot of flexibility when trying to make a deal with us despite the car already being listed below the average price. Overall a very pleasant experience and I would come here again. Ask for Zaeem!

I had one of the worst service experiences of my life with Reedman Toll. What should have been a simple repair turned into a 19-day nightmare marked by incompetence, poor communication, and complete disregard for the customer. All I requested was a repair to the door lock/unlock switch nothing more. They kept my car for one full week, then told me to pick it up because the part was unavailable. When I received my car, it came back worse than when I dropped it off, with four new problems that did not exist before: 1. The car would not start using the remote control. 2. The screen and audio system would not turn off when the car was shut down and the door opened. 3. The interior lights stopped working. 4. The blind-spot monitoring system stopped working. When I reported these issues, their response was simply: “We know nothing about these problems.” A week later, they informed me the part had arrived and asked me to bring the car back. This time, they refused to give any estimated completion time, forcing me to rent a car. They kept my vehicle for another 10 days. When they finally called, they claimed everything was fixed and charged me $585 for the door switch, stating the other issues were fixed at no cost because they caused them. During those 10 days, I also paid $702 for a rental car. The shocking part came when I picked up my vehicle: • The four issues they caused were fixed • But the door switch the only reason I came in and paid $585 was still NOT working After all this, they refused to take responsibility. They told me to bring the car back the following week and promised it would take one day. When I did, they again changed their story and said they had no idea when the car would be completed. Two days later, they called and said they “found the cause” and now wanted $950 more to fix the same door switch despite already charging me $585 and issuing an invoice stating the door switch was repaired. At that point, I took my car and left. Total loss: • $585 paid for a repair that was never done • $702 rental car • Additional Uber expenses • Nearly three weeks wasted • Endless stress and frustration Total out of pocket loss: $1,287 with NOTHING fixed. The customer service throughout this ordeal was absolutely unacceptable. There was no ownership, no accountability, no professionalism, and no concern for the customer’s time or money. The staff was dismissive, unorganized, and clearly unqualified to handle basic service work or customer interaction. Thus, Reedman Toll wasted my time, took my money, and delivered nothing. This place is a complete failure in service, communication, and integrity. My advice is not to bring your vehicle here under any circumstances. This dealership is a loss in every possible way.