Regency Chrysler

Absolutley the worst service department there is. Not enough room to post everything, BUT Glenn, the service manager did and inspection on my dodge ram 3500 because the ABS light was on and flashing. Told me that the vehicle needed an ABS module, but they were on back order and currently not making them. They said I could look for a used one or they could. I asked if the vehicle was safe to drive and was assured by Glenn that it was fine. I paid for the inspection and got into my car and all the lights were beeping. I went back into the dealership talked to Glenn again, and he assured me that there was nothing wrong with the vehicle and that it would be just fine until I changed the ABS module. I called my husband who was a service manager years ago and told him what had happened. He then called Glenn and Glenn assured him as well too that there was nothing wrong with the vehicle And that the ABS module could be fixed at a later date once we had the part. Within one week of having the vehicle back, the entire vehicle was shaking and very scary to drive. I called the dealership and they told me that they could get me in the following week. Fortunately, my gut told me otherwise and I had a mobile mechanic come to the house from one of the local dealerships. He looked at the car and immediately said that this vehicle is the most unsafe vehicle he has ever seen and that there was no way that I should’ve ever left the shop in this condition, especially after they did an inspection that would’ve shown all of these issues. My tire was basically off. The vehicle needed wheel bearings, new calibers, new brakes, new rotors, and a front passenger tire because the wheel was off and rubbing so badly it destroyed the tire. According to Glenn, all of these things took place within the week after I left.IMPOSSIBLE! The mechanic that I had to fix these things said that these things have been present for months and that it would’ve been the first thing that they had seen if they had of done an inspection. Once Glenn knew we were upset, he stopped returning our phone calls on our emails. We asked to talk to the operation manager, Lisa in Quesnel. She said she would look into it and figure out how she would compensate us for what took place. She stopped returning our calls and emails. We asked to speak to the owner and we are yet to hear from him. We aren’t going away. We are going to make this public everywhere and we are going to complain on every platform. Shame on you! You could’ve killed someone by your negligence.

The service dept is by far the best out there. They truly care about you as they helped me out a few times when i was there from out of town and stranded. They got me going and back home safely. Erin and another gentleman went above and beyond and deserve kudos from their boss and the dealership general manager. Chrysler Canada should visit and train all the staff to these peoples standards. Can't say enough about these guy's. Thanks again for getting me taken care of in short order and home safely.

Great friendly service. All stafff are always ready to answer questions and help meet your needs.

Amazing customer service, work and knowledge. Curtis is a real pleasure to deals with and wouldn’t take my personal truck anywhere else in town Thank you

To Curtis and the whole team: thank you very much for your help. Curtis has been delightful and made us feel as comfortable as possible. Thank you for helping us. In Spain we will remember all of you for your kindness.