Reliance Chrysler Dodge Jeep Ram
Bay City, TX
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# Summary The dealership receives mixed reviews reflecting inconsistent customer experiences, with some praising individual staff members like Jason, Joni, Kimberly Rodriguez, and David Zach for their attentiveness and problem-solving, while others report serious concerns about paperwork accuracy, communication breakdowns, and service department policies. Positive interactions often center on efficient sales processes and personalized attention, whereas negative experiences involve administrative errors, unresponsive management, and disputes over warranty service coverage.
Purchased a New 2025 GMC AT4 Canyon and was the best buying, no hassell experience ever. The Manager, (Jason) had to find the one I wanted. He did in about 30 minutes and had it there in about 2 hours and deal was done. Joni, the Finance Lady was awesome too. Thanks Jason and Joni!!!!
We drove over 2.5 hours to buy a used truck. I am the co-signer. We test drove the truck we go to finance and the flipped the paperwork. I am listed as the buyer. No communication whatsoever so ever. David Zach has text messages from my son stating I’m the co-signer and then we find out when they slid the contact across the desk to me. I feel lied to and have reached out to speak with the GM and can’t get a call back, Don’t trust this dealership.
Kimberly Rodriguez was super helpful! Answered all my questions and did not seemed bothered on helping me out! I will definitely see her when I need to purchase a vehicle!
Mr David Zach is very considerate and conscious about people’s needs and looking towards their best interest he has went above and beyond for myself and staying with them my financial goal and delivering a product well above for the price I’m at in short I say thank you to David
They worked on my 2018 ram. I brought it in with a transfer case issue. They said they fixed it. Then my dash started flashing 4wd shift in progress, after picking it up,this was Chrysler extended warranty work. They said the sensor was 495 dollars and I would have to pay my 200 dollar deductible on my warranty again. I wasn't happy. After meeting with service manger they covered my deductible. But He said they will never do that again. So I will never go there again. Problem solved.
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