Rich Burritt Motors - Dodge
Oswego, NY
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# Summary The dealership receives consistently high praise for friendly, knowledgeable staff members who provide excellent customer service during vehicle purchases, though one customer reported serious frustration with service department responsiveness and unresolved warranty work that required police intervention. Individual sales representatives, particularly those named Phil and Bob, are frequently commended for their professionalism and efficiency, while the service experience appears significantly less reliable based on the single negative review detailing months of unaddressed repairs.
I am beyond pleased with the excellent customer service that Phil had provided during the purchase of my Jeep Wrangler 4xe. This whole process was seamless and I am so happy with my new vehicle! Phil should be nominated for another customer service award if I had the option to vote! Thank you again! I will definitely be recommending more people than i already have!
Horrible! Made appt had 3 issues. Bad wheel bearing, clunking in front end and seat massager issues. They fixed the wheel bearing and nothing else. Bryon admitted that there was a problem but it ended there. 5 weeks later after numerous calls I went and tried to pick up jeep to take to a different shop. Told me I couldn’t take it even though work wasn’t completed or even diagnosed. I had to call police. Funny once police showed up will the service manager said I was free to take it and I didn’t have to pay deductible. Pictures show brakes after being left for over a month. Also have a door ding now along with rusty brakes from sitting It’s sad. I’ve had good service there in the past. I highly suggest you stay away from this dealer. I have a factory extended maxcare warranty. It was 5000$ and covers almost everything! Disgusted!!!!
The experience was a very good fit for me and Bob was a very down to earth guy to work with. Worked with me very swiftly and got me on my way in my new ride in a few hours. Would definitely come back in the future! And will suggest others to go there. Thanks Bob and the Burritt family!!
Mike was a great sales person. Very friendly and a great place to buy our vehicle. Everyone there was friendly and answered all our questions. Would highly recommend.
Phil is hands down the best salesman we have ever dealt with. He goes out of his way to explain everything and his knowledge of the business is incredible. We have enjoyed working with him on several purchases over the last 7 years and are looking forward to the next one. Thanks again Phil...........
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