Richardson Motors
Dubuque, IA
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Google Reviews
The dealership consistently earns praise for exceptional customer service, with staff members going above and beyond to understand customers' needs, answer questions thoroughly, and facilitate smooth transactions from initial contact through purchase. Customers highlight the salespeople's responsiveness, friendliness, and integrity, particularly noting their willingness to help those with prior negative experiences and to accommodate special requests like providing photos and videos of vehicles before in-person visits.
Upon contacting this dealership, I was looking for a Cadillac Escalade. They contacted me quickly and we made the deal flawlessly. Mitchell Meyers was great to work with and upon meeting him. I felt like we were friends for years.
I have been a leasing customer at Richardson for several years now and have always left happy. Their staff go above and beyond for their customers, making sure they go over everything thoroughly. I would suggest this business to anyone looking to buy or lease. The gentleman that helped me today knew every customer when he answered his phone and what they had bought and what they were looking to buy. This attention to customer service did not go unnoticed! Thank you Rick!
Would highly recommend these guys. My first dealership experience was terrible, this was mostly due to my lack of experience. I wasn’t sure how everything worked at the time, and was just excited about getting into a new vehicle. I was fully taken advantage of. I told Darren with sales about my perverse bad experience, and him and the team at Richardson’s stepped up and worked hard to make sure that did not happen again. They were able to get me in my dream truck and didn’t try to push any unnecessary fees and services. They definitely gained a repeat customer.
⭐️⭐️⭐️⭐️⭐️ From Total Loss to Total Satisfaction Last week started off rough with our vehicle being totaled, but by Saturday we were driving off the lot completely stress‑free. I can’t thank Darren enough for helping us secure what I can honestly call my dream car. We spotted our Tesla online—so new to the site it didn’t even have photos yet. The description sounded almost too good to be true: a 2023 with only 4,500 miles. Even though we were hesitant without pictures, I decided to call Richardson Motors. It was Friday night around 6 p.m., so I wasn’t expecting anyone to pick up, but Darren answered—and from the very first conversation, it was clear he was committed to giving us the experience we hoped for. He immediately went above and beyond. Darren ran out to the lot to take photos and videos, sent every visual we asked for, and even called back to ask what information we wanted pulled from the car’s computer. By Saturday morning, after a quick stop at the bank to finalize the total loss on my previous vehicle and secure a pre‑approval, we were on the road for a three‑hour drive to the dealership. When I reconnected with Darren, he had already placed our name in the window and locked the car in for us. When we arrived, the Tesla was warmed up, ready to go, and exactly as described. After a quick test drive, we met with John to wrap up the business side of things—the 2.5‑hour start to finish dealership visit even included us tinkering with all the fun Tesla bells and whistles before pulling off the lot. Darren was upfront about not being a Tesla tech expert, but he still made it a priority to ensure we felt confident and comfortable before leaving. What started as a stressful week turned into an incredible one thanks to Darren, John, and the team at Richardson Motors. If you’re looking for outstanding customer service, give Darren a call. He won’t disappoint. Even with a six‑hour round trip, we would do it all over again.
Doug Forbes at Richardson Motors was an amazing salesman. He was great at communicating with me and answering any questions I had. I drove two hours to see the truck and he made sure it was ready for me to take for a test drive. Working with him was really easy and he definitely worked hard for me to be able to take home my dream truck. I definitely recommend this dealership for anyone looking to purchase a vehicle.
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