Ride or Buy Auto Sales

I have nothing but positive things to say about these people, Luis is a seriously the most kindhearted car dealer I’ve ever met in my life. When first arriving for my test drive I met Lui, (yes Lui & Luis are two different people) he showed me the car and started the financing process very promptly when I was ready…all while he was getting trained by Nataniel…whom was juggling 1,000 tasks at once. Nataniel is literally a state of the art cyber human when it comes to helping many customers at once. .and to be Training Lui at the same time? Mind blown 🤯 And bottled WATER! Lui was constantly making sure we were hydrated…I mean cmon it’s Phoenix but still, that was the first thing he asked when I arrived. Very professional where it matters and very personal where it counts. Now my experience might be a little different from most because I was purchasing a vehicle that is designed for precision driving. A 2015 Subaru BRZ. which at the high mileage it was at, was due for a lot of services(maybe a little more than most of the vehicles that come through sure ride auto). Luis has a team of service guys who handle all of the vehicles maintenance “in house” before bringing the vehicles to the lot for sale. And In all honesty, they do an incredible job of making sure vehicles are in top shape before they put them out. The sole intent of this dealership is to never sell a bad vehicle. And if something leaves that has a problem? They Fix the problem immediately. Of course we are all human , and humans can make mistakes or sometimes overlook certain things. Certain things on my car were overlooked and went unnoticed, and other things were definitely serviced. my cars engine and transmission run incredible, feels like the car only has 30k miles (when it actually has about 122-123k). My point being, that when I called Luis to address certain issues, he did everything in his power to address these things that were overlooked. And again he was actually very apologetic that the car even had these things wrong after I left the dealership with the vehicle, because this isn’t normally how things usually go for his customers. And that’s what matters to me! These people have no intention of selling a bad vehicle, They sold me a car that they believed was in perfect driving condition, and when I pointed out to Luis a few days later “hey I think this battery is failing and needs to be replaced” Luis, without hesitation immediately had it replaced and couldn’t believe that the battery wasn’t already replaced. No harm no foul, they have a lot of things going on everyday. the man power, while efficient, is very small in contrast to the workload . Luis will literally respond to an issue in the middle of a family emergency(which he actually did when I pointed out a different problem) again, i reported an issue to Luis..handled/fixed immediately.…funny enough I actually just got off the phone with him before writing this. I noticed components on my front suspension on my car needs to be replaced…and again, without hesitation “I’m gonna get the parts ordered and as soon as they are in, I’ll have my team service the vehicle immediately” and I know he probably doesn’t have it in the budget for these fixes, but my satisfaction as a customer matters more to him then making a serious profit off me. This man isn’t driven by money. how do I know? Let’s just say he adjusted the sticker price on my car just so I had a manageable car payment. Most if not all of these guys have children. And I think that’s where I related well to them. my wife and my son were with me during this purchase and when my 18 month old son started getting agitated, one of the dealership guys handed him a toddler toy to distract him 😊 Luis is a person whose agenda is to bring happiness to people. he does everything in his power to make sure you have the best experience. And despite the hiccups, my experience has been nothing short of outstanding! Thank you guys! I love my car 😍 -Luis, you’re a remarkable human being with an honest and pure soul. I thank you the most 🙏🏽✨

From the beginning the service was amazing from Louie to Alejandro to nata everyone there is good people and have amazing customer service the best place to get a car at and works with people with bad credit amazing 100 percent recommend will be coming back for sure

Went in for a car and left with one. Natanael was very helpful. Love my car she works great and in great condition.

I’m really happy with the service we received on Saturday on behalf of Alberto and Luis on 4/12/2025. They helped my father roll into a truck and getting him an extended, GAP insurance, and being able to work with his down payment. Process took some time due to him not having previous credit history, but made it work at the end of the day. Thank you to both at Sure Ride.

Amazing service! Very friendly and helpful! Really appreciate helping us with a new car!!