Ritchey Automotive

Bridgette has been MORE than professional, curteous and willing to exceed my expectations with getting my car fixed. I came in for tires that had a factory issue-leaking. Although, my vehicle was kept longer than expected. Bridgette, has explored EVERY possible option in ensuring I’m satisfied and my vehicle is fixed. She doesn’t even work for Volkswagen, but has provided more aide than the ENTIRE Volkswagen team. If you ever need a Land Rover or need service through them. Please ask for Bridgette.

I have never left a negative review on a business. I was even warned by three different people not to buy or deal with Ritchey. I thought they were being dramatic……I wish I’d listened! The sales process was smooth and a good experience. I asked my salesman who confirmed with his upper that they would pick up and leave me a car when it was being serviced like Mercedes of Jackson and Galleria BMW does because that was a deal breaker for me. They both assured me they would. Not true. The service department is the worst I have ever encountered. They don’t return your calls to schedule maintenance unless you get Kimberly. She’s the only one that seems to care. I literally left a voicemail to schedule an oil change and it took a month for a call back. I bought a brand new Audi Q7 and can’t get it serviced. They are always a month out and never, ever have a loaner car. And everyone (with the exception of Kimberly) is extremely rude. I will never purchase from this company again. And will take my car to NOLA to service.

Had a great experience buying my new car over the weekend. Kevin Faerber in sales was very friendly and personable. He took great care of us. The experience was pretty easy and we left happy. The sales manager was nice and helpful, and the financing manager was very helpful and even managed to get us an even better interest rate. A really great experience, overall.

Just purchased an Audi from Ritchey Automotive. Todd was my salesman. He is very professional and patiently let me take my time. What I liked the most is that they don’t play price games and didn’t charge for any extra fake fees! The whole process was a great experience! Highly recommend Todd Harcrow! Everyone at this dealership was kind and helpful!

I would not wish this dealership’s service department on my worst enemy. They have had my car for ~8 weeks (3 trips total) and have yet to fix the problem. We took the car because the epc light keeps coming on. The first time, they said it was because rats chewed on the 02 harness so we paid for that. The light came back on on the way home. When we took the car back, they said it needed a new cylinder 1 fuel injector so we paid for that. The light came back on the same day. They came and picked up the car to “make it right” and have had the car for 2 weeks. They’re now saying it needs a $200 part. We bought the part and can’t get ahold of anyone for an update because they apparently fired the person we need to be talking to? This company owes me thousands of dollars and still has my car. I am begging everyone to run away from this place!