Riverhead Chrysler Dodge Jeep Ram

Where do I begin! Ahhh I love my new car! Riverhead Dodge was amazing. I came in with a set car and didn’t want anything else, Nisch and the sales team made it happen. With my busy schedule and only a day to get everything done, they made this process so smooth and stress free. 2026 Ram 1500! Nisch was so great to work with and did everything in her power to get me my new car, she makes you feel taken care of and reaches out to make sure me and the new truck are doing great and continues to extend help in anything I need! That’s a great sales woman. If you’re looking for a new car or need help with the process ask for Nisch! And a big shout out to Jose for an amazing detail! Thank you Riverhead Dodge 🙏🏽

I recently had an experience at Riverhead Dodge that was disappointing, especially as an existing Dodge lease customer. I was currently in a Ram Big Horn lease and came in specifically looking to explore options for getting into a Dodge Charger. Unfortunately, the process felt very dismissive from the start. The sales rep took my information but didn’t show me the vehicle I came in for, didn’t offer a test drive, and didn’t make much effort to work through my situation or present options. It felt like there were assumptions made rather than a real attempt to earn my business. What stood out most was the lack of effort. I understand mileage overages and lease balances can complicate things, but that’s exactly where guidance and service matter most—and that piece was missing. I ended up going to another dealership down the road, where the experience was completely different. They took the time to understand my situation, walked me through my options, helped address my mileage overages, and got me into a new vehicle. More importantly, they communicated, listened, and made the process feel straightforward and respectful. At the end of the day, I’m happy with the outcome—but this experience highlighted how much customer service and effort really matter. I’d encourage Riverhead Dodge to focus more on engaging with customers and providing solutions, especially when someone is already part of the brand.

The type of delearship that gives others a bad reputation. I purchased a Jeep Wrangler from Riverhead Chrysler Dodge Jeep Ram for over $42,000, and unfortunately, the customer service after the sale has been nothing but disappointing. Communication has been a constant issue. Kevin, one of the managers, came across with an attitude whenever I tried to get assistance. Mike, the General Manager, was a little better, but every conversation ended with, "Let me look into it and I'll call you back," and those calls never seemed to happen. The dealership culture feels like a constant game of passing the ball from one person to another, with no one taking ownership or following through. Once the sale was completed, it felt like my concerns no longer mattered. Buying a vehicle is a major investment, and customers deserve better support and communication after the paperwork is signed. Based on my experience, I would not recommend this dealership and would encourage others to look elsewhere before making a purchase.

Mike was extremely helpful with the sales process. He answered all of my questions and walked me through several options and vehicles. Joe, the finance manager, was fantastic—he made sure everything went smoothly and that I got the extended warranty I wanted. Every person I encountered at CDJR Riverhead was smiling, friendly, and ready to help. Mike and Joe were both personable and professional, and they made the whole experience easy and enjoyable.

Bought a $70,000 truck and the battery dies within the first two weeks. Was instructed by the service dept. to have it towed out to them. Mind you we live in Port Jeff so we would’ve brought it to the Port Jeff dealership if we had known that was ok.responsible for $148 tow. Sergio (service manager) said he would try to get it reversed..has not. Then check engine and check brake lights went on. It was a fluid levelSensor. They said they would call when the part came in. Multiple calls made to them, no return call. HORRIBLE SERVICE!! The salesman and the finance manager were lovely, service, not so much. Wouldn’t recommend to anyone. Still waiting!