Rivian

I purchased a r1s in September had a buzz noise coming from behind the navigation screen. I booked a service through the app. I advise against it maybe try and stop in to schedule a service or calling to reach someone an adviser. The app gave me a 5 and half wait for my service literally almost half a year. I stopped in to show them the noise and they were able to check there service times available and able to find a slot in 2-3 days that worked perfect. I don’t know if there app is having issues scheduling but seek other solutions. The location is in downtown so can be tricky to navigate. Also I’m not sure what to make of the parking lot cause it’s hard to navigate very cramped. The service team was awesome the technician was awesome. I love my r1s and was definitely regretting my purchase if service lead times can take half a year to fix a consistent buzzing but I’m glad I stopped in and I’d definitely consider another Rivian now.

Wait for 3 months for this appointment. They told me I have to leave my truck there for over two weeks because they are back up. What is the point of making an appointment. I getting alignment, multi point inspection, and recalls.

We had the most incredible experience with the representative Steve here in the Portland Vancouver area. He turned a situation that was incredibly difficult with the Portland service center into a very positive experience. He works hard to do his best to be accommodative. We are very fortunate to have been connected with him. He is a man who truly cares about his job and his clients experience. He is knowledgeable and he is compassionate and he’s caring. All of those things are rare in today’s world. I do not know his last name, but I’m hoping somebody will let him know of our appreciation.

The delivery process could not have been easier. It took less than 30 minutes including having Service install the roof rack. Very pleased with the experience.

I recently worked with Kevin at the Portland Rivian Service Center while considering an R1S. Even though I ultimately decided to hold off on purchasing, my experience with him was excellent. Kevin stayed late to accommodate my schedule, and he knew the product, options, and trims inside and out. He was transparent, fair, and never pushy, which I really appreciated. If you’re looking for someone knowledgeable and easy to work with, I highly recommend Kevin.