Roberson Chrysler Dodge Jeep Ram

Happy New Year!! Hope everyone is having a good 2026 so far, but if for some reason yall are having some car troubles or looking to buy or lease a new ride then come see the amazing people at Roberson!! I didn’t even buy my new rig with them, yet they have treated me better than some of my own family & friends haha! If you are in the Salem area I 100% highly recommend bringing your car in and having them take care of you here!! More specifically… if you are looking for a completely new ride go see Hayden in sales, if you need a new part for something go see Noah in the parts department, and if you just need some service done or your vehicle inspected for general maintenance go see Logan (service advisor) and Rafa (OG technician) in the service department!! Everyone seems absolutely lovely and super helpful at this dealership, but more specifically I worked with those people I listed above and they were beyond helpful and most definitely need a raise and some PTO!! Haha 🤣🙏🏻👌

In my many years I have had buying cars, this was by far my best experience. I first came to Roberson Chrysler weeks ago looking for a specific Jeep. Marrin the sales rep did not have the exact one I wanted. Instead of pressuring me into something else he simply got my info and let me know he would contact me when one came in. Few weeks later I got text the day it came into their location. Martin arranged to meet me the next day. Martin meet me at the front door. He very personable and knowledgeable and was not at all pushy. Not only did it end up being exactly what I was looking for, but Martin went the extra mile to make sure i got the exact deal I was looking for, not only for the Jeep I wanted, but good fair value for my trade in as well. I then went to managers office to finalize the deal. Thats where things normally go wrong for me in getting pressured into to a worse deal or add ons and costs I dont want. Instead Cody did the opposite. He not only was honest about all my options, bit made sure I got just deal I was promised. He was very knowledgeable on everything that was presented to me. All said and done it was the greatest experience I have had with a dealership and I would highly recommended Roberson Chrysler to all my friends and family, as well as use them for any future purchases.

Single mom with two kids purchased a 2019 F150 AS IS June 1st to tow trailers, Roberson sold me a truck needing major engine repair without disclosing info to me. I was given a clean carfax with no engine work shown on it. The salesman said they went through the whole truck and couldn’t find anything wrong with it. I heard cam phaser rattle on day one of cold start and everyday since. Roberson said AS IS and they didn’t hear it or know anything about it. I unfortunately can not tow anything before I get this fixed or the timing chain could snap in half under the stress of it. I finally got done dumping money into my other vehicle and got the truck into a shop. The estimate is $7,576 to fix. This shop also noticed that Carfax had updated with info from Roberson 4 months after purchase- “timing chain gears replaced.” Matt from Roberson has stated to me that is a mistake made by carfax somehow?? And that no work was done on the truck.

Update (11/08/2025) After posting my initial review, I was contacted by Bryan Blackwell from the service department. He’s worked there for 18 years, and he sincerely apologized for the service I received from their department. He asked if I would give them the time and asked me to come in to give them my account of what happened with my car. He insisted that he wanted to make things right. At that moment, I really didn’t want to, I had lost all faith in Roberson and their ability to do anything right, but I was eventually very pleased with what they did to make things right. They sent out my car to be fully detailed, and when it came back and they weren’t happy with the results, the sent it back to have it done it again. The car is in excellent condition now. 👏🏻👏🏻👏🏻 The second line of my invoice, where I was charged $236 for a service that wasn’t performed? They fixed the problem, and reimbursed me the full amount of the repair. 🤩🤩🤩 I also sat down with Bryan and he told me that due to my complaint (and a few other prior issues), they’ve now hired 3 new techs to their crew, systematically changed the way cars are quality checked, and customers are contacted the day after they receive their vehicle to make sure they are satisfied with the work performed. As they said, and I wholeheartedly agree, the issues shouldn’t have happened in the first place, but they went above and beyond to make this right for me, and so for that, I give them a solid 4 stars. Bryan’s earnest words and serious commitment to making sure I was a satisfied customer shows integrity, and I just hope that this new system they have in place for quality checks prevents anyone else from having a similar experience to my initial post. Original post: I will never recommend Roberson to ANYONE. Completely disappointed with their service. I brought my car in on August 5th with a complaint about my sunroof not operating normally. Turns out it was something my insurance would cover (rodent’s nest). I knew dealing with insurance would take longer and thankfully, I had another car as my daily driver, so I was very lienant with them on repair time… After nearly two months I call to get an update to find out that the lead mechanic working on my car quit, and they hadn’t even started the repair yet. They start working on it and it was done within a few days. The pictures you see posted here are the condition of my car after the repair - and mind you, I had detailed it, having it ready for sale. Unacceptable. -scratches in my trunk that were not there beforehand -greasy fingerprints on my headliner and sunshade (that was just replaced) -trash left on the passenger side floorboards -debris and RODENT FECES in my trunk that happened during the repair -check engine light is now on I called and complained, and was met with attitude from the desk: “okay.. so *minor* cleaning…” (that would have cost $185 if I had to pay). After reviewing my paperwork, I realized they had charged me/my insurance for work that was not done on my car, I simply asked for a quote and told them I did not want it done. They only responded with “we charged your insurance that - not you”. As if that’s the point being made here… THEN when I come to pick the car up today.. THEY STILL LEFT DEBRIS IN THE TRUNK! With rodent feces under it!! Do NOT take your car here, unless you’re okay with poor communication internally and with customers, damages done to your vehicles while getting basic maintenance done, and having them return your car to you filthier than you left it. I honestly wish I could give negative stars.

Never thought of buying a brandnew vehicle in my life. I thought ill be used with preowned vehilces. That day APRIL changed everything. She found me the deal of my lifetime. This new vehicle almost cost as much as a preowned one. Thank you so much for making it possible April!