Robert Green Chrysler Dodge Jeep Ram
Monticello, NY
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# Summary The dealership receives praise from satisfied customers who highlight exceptional service from specific sales staff members and smooth purchasing experiences, though some buyers have reported issues with vehicle condition upon delivery and inadequate problem diagnosis before handoff. While certain individual employees are credited with going above and beyond to resolve concerns, a few customers experienced frustration with quality control and management follow-up on defective vehicles.
I have never had a better dealership experience than Robert Green Chrysler, Dodge, Jeep & Ram. Siobhan and Todd were honest, excellent and a pleasure to deal with. They were able to get me an amazing deal on a truck and I couldn't be happier. I highly recommend stopping by for your next vehicle purchase.
I highly recommend Robert Green Chrysler Dodge Jeep Ram. Out of all the dealerships in N.Y. this is the only one I'll go to. My 2nd time buying a Jeep there. Siobhan & Kevin - Thank you so much for making my Jeep purchase so smooth & easy. JoLinda, Bronx, NY
After waiting months for another make of American-made vehicle to become available due to supply chain delays due to the pandemic, I discovered that Robert Green's had several reasonably priced Jeeps on hand. Salesperson Jessic Whalen went several extra miles to unite this happy customer with a Grand Cherokee. "We'll do all the heavy lifting," she promised (speaking of paperwork and applications), which she did.
Kevin Egan is a great sales manager and was the only reason I didn't walk out. New truck in poor condition when viewed. Hung up there 4 hrs, truck delivered dirty, paint chipping in bed, bubbles on tailgate, some women came out and insisted chipping was just black marks, mats not provided til 5th day of possession, they did give me a free service and upgraded mats. However, owner never contacted me. If buying a vehicle, deal with Kevin Egan π€πΊπ²βοΈ
Okay so if I could literally leave zero starts I would. I was at this dealership Tuesday morning. I spoke with Rich and Todd. I signed a credit app, went to the bank and got them their 20K down payment. From start to finish they told me how much they loved the small buyers etc. bla bla bla. I drove two hours to get there and another two home. The truck was ready today. I WAS SO EXCITED!!! On Tuesday I sat in the truck with Rich, and the check engine light was on. He said it was a battery issue they would fix etc. Rich drove the truck today and the check engine light CAME BACK ON!! WHEN THEY DIAGNOSED IT IN THE SERVICE, THE GUYS THERE SAID IT WAS A SENSOR SAFE TO DRIVE!!! GUESS WHAT??? SOMEBODY ELSE AT SERVICE DIAGNOSED IT AND FOUND IT WAS AN ACTUAL PROBLEM WITH A PART THAY WASNT OPENING BLA BLA BLA THEY CLEARED THE CHECK ENGINE LIGHT AND TRIED TO SEND ME HOME, THEY THEN TOLD ME IT WAS βJUST A SENSORβ. BUT THIRD TIMES A CHARM. IT WASNT!!! Stay away people. This truck was brand spanking new. Stay the hell away
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