Rochester Volkswagen

Fantastic communication beforehand and they even sent a video report after service. And my atlas was clean and ready to go! I’m out of state and was here for a visit to Mayo but I am so glad they were able to get me in. Any chance their customer service could be taught to dealerships in Illinois? Well done and highly recommended!

This place is absolutely amazing. The staff was very calm and straight forward. I LOVE that they offer free ride drop offs and picks up. Which is really helpful. They were also really quick. I appreciated the videos they send as well to explain the issue. Makes a huge difference. I can’t wait to come back. I really trust them.

I recently purchased a certified pre-owned 2025 vehicle with approximately 3,900 miles after locating it through the TrueCar Military program. As a retired service member, I came into the transaction pre-approved through USAA and made it clear from the beginning that I did not need dealership financing. Unfortunately, the process became unnecessarily stressful due to repeated misinformation, poor communication, and pressure tactics throughout the sale. My experience initially began with salesperson Almein, who informed me that the dealership could not help me with the amount I was approved for. He also stated I would need to pay over $1,000 for transportation and implied that transportation costs were part of the reason they could not sell me the vehicle within my approved amount — even though the difference was only a few hundred dollars. Because the information did not seem accurate, I personally called back and requested to speak with sales manager Anthony Johnson. Once Anthony became involved, the experience immediately improved. He was professional, transparent, and straightforward. On February 2nd, Anthony gave me a clear and fair deal that actually came in under the amount I had already been pre-approved for through USAA, and I signed my loan documents that same day. There was no confusion or pressure once he stepped in. I arranged my own transportation for approximately $500. However, due to misinformation from both Almein and finance manager Demetrius (“DJ”), I ended up losing a $250 transportation deposit and paying approximately $750 total. I was told the vehicle could be picked up on Monday, so I scheduled transportation accordingly. Then on Saturday, Demetrius suddenly stated the vehicle could not be released based on USAA’s promise-to-pay documentation and insisted the dealership could not accept an electronic check from USAA. Even the USAA representative stated they had never heard of that issue before. Because of the last-minute change, I had to reschedule transportation and lost my original deposit. I was also told the vehicle would be fully serviced and detailed before delivery. When it arrived, it was not properly detailed, I had to get the oil changed myself shortly after receiving it, there was no paperwork inside the vehicle, and no paper tag was provided. The finance process was equally frustrating. After declining additional warranties because of my budget, Demetrius responded in a very unprofessional and passive-aggressive manner. When I politely said, “No thank you, I have a budget,” he responded, “Wowwwww, that’s crazy,” and continued pushing the package after I explained I could not afford it. After declining the warranties, communication became extremely difficult and responses were delayed or ignored altogether. I do love the vehicle itself, but the overall experience fell far below what I expected, especially as a military customer purchasing through a military-affiliated buying program. I do want to acknowledge Anthony Johnson for ultimately stepping in and handling the situation professionally. Without his involvement, this review would have been significantly worse.

Sahaj and Derrick are great individuals who made the buying care experience so easy for me to make a decision. They were very attentive and knowledgeable about the process, market, and features of the product. Volkswagen you have a new addition to your family. Me

So many great things to say about this place and their entire team! I want to give a huge THANK YOU to Becky! She’s been working with me for months finding a new vehicle. When working with her, there is absolutely no pressure, and she really listens to what your needs are. I was back and forth with a few different vehicles. Becky was beyond so patient with me. Shopping for a car can be dreading when sales people become pushy, but with Becky she hears you out, she listens, she finds the best fit for you. She allows you to decide without overstepping. Her knowledge and care for her customers really do show and she goes above and beyond! My family has been going to this place for 15+ years, and their entire team doesn’t ever disappoint. I also, want to say how great of an experience I’ve had with services, especially Dennis! He makes all my visits very well taken care of and it really goes to show. You will get great service with every department you work with, with DJ in finance, makes all paperwork run so smoothly, making sure you’re understanding every single thing you’re signing, to Tony always welcoming you when he sees you. This place is a place I would highly recommend to anyone. 5 stars is not enough! Great place to get your next vehicle!!