Rockin'Payton Auto
Searcy, AR
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Google Reviews
The dealership receives high praise from most customers for its honest, transparent sales approach, attentive staff, and exceptional customer service that prioritizes client satisfaction over pressure-driven sales tactics. However, some customers have reported significant issues with vehicle quality and after-sale support, along with occasional instances of dismissive treatment during the initial sales conversation.
We had an outstanding experience with Rockin P Auto in Searcy and will absolutely recommend them to anyone looking for a vehicle. We originally found a 2021 Chevrolet Silverado diesel online and submitted an inquiry. Jason May responded very quickly and was incredibly helpful from the start. What impressed us most was his honesty and transparency. Before we even saw the truck in person, he informed us about a code that was showing on the vehicle. He was upfront about it and didn’t try to downplay anything. In fact, when we told him we were serious about purchasing the truck, he made sure it was checked out by a diesel mechanic before we finalized the sale because he wanted to be certain everything was right. We completed the credit application and were approved, but there was never any pressure to move forward before we were comfortable. Jason encouraged us to wait until the truck came back from the diesel mechanic so we could make an informed decision. While we were waiting, I spotted a Chevrolet Traverse that I had absolutely fallen in love with. My husband mentioned it to Jason just to see what might be possible, and before long Jason and the finance team worked out a great deal for us on that vehicle as well. One thing that really stood out was that Jason and the finance manager genuinely seemed excited to help us. It never felt like they were focused on making a sale. It felt like they truly enjoyed helping people and wanted the best outcome for their customers. Their honesty, transparency, and willingness to answer questions made the entire process stress-free. Everyone we dealt with was personable and welcoming. Every time we walked through the door, we were greeted warmly and offered something to drink. While we were waiting on the truck to be inspected, they even offered us one of their vehicles to use as a rental. That level of customer service is hard to find. What started as a trip to buy one vehicle ended with us purchasing two. The Traverse was a vehicle I had been considering for years, and when I found it at Rockin P Auto, combined with the deal they put together for us, I knew it was the right one. Thank you to Jason and the entire team for making what can be a stressful process such a positive experience. We are extremely grateful for everything you did for our family and will definitely be back for future vehicle purchases. If you’re looking for a dealership that is honest, transparent, and truly cares about its customers, Rockin P Auto is the place to go.
I live out of state but found a car here for my wife she was very interested in. The out of state buying experience isn’t always easy, but Eric made the process very easy. Eric took great care of my wife and I, and was very friendly when my father in law went to pick up the car for us. I couldn’t be happier with my car buying experience here.
Bought a 2018 chevy silverado from them and started having problems the very next day. The lifters and transmission went bad within just a few weeks and they refused to stand behind the sale. The sales man even lied to his boss about offering an extended warranty to us and said we declined it.
In the process of buying a nice dodge Laramie from Greg. Everything is going smoothly so far will keep you posted. From Texas
Tried to talk to someone about trading 2 16 model sedans in on a suv and got treated like an inconvenience just because I wasn't ready to say yes in the first 30 seconds of the conversation.
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