Rod Hatfield CDJR
Winchester, KY
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The dealership consistently earns praise for exceptional customer service, personalized attention, and staff who go above and beyond to help customers, though one negative experience highlighted concerns about service department quality and communication when handling complex repairs. Most customers report feeling treated like family and appreciate the willingness to negotiate deals and provide support both during and after the sale, while one dissatisfied customer experienced prolonged service issues without adequate resolution or courtesy accommodations.
This Jeep dealership treats me like family. If been a Jeep only driver for several years. My recent purchase was not only professionally facilitated by the staff but my wife and I received the best customer service possible. Today the service department is fixing some minor things three weeks after we bought the Jeep, (Two clips and one bolt free of course). Bix Brown ensured that my excellent price included family style attentiveness. Jeff Turner, service manager, is taking care of my “service after the sale”.
Great people to work with....goes above n beyond for ya!!!! If a deal can b made they can make it!!!! Big thanks to Mike r salesman!!!! See mike at rodhatfield n winchester!!!!
Jeff from parts department was amazing and so helpful. I am traveling and unfamiliar with the area and my rental truck. He helped me no questions asked. You just don't get great hands on service like that any more. So grateful. That man needs a raise :).
They had my truck for a month fixed some stuff on my 2018 f150. I am not happy with it at all. It still doing the same thing it was doing a month ago. So I have had this truck for a month only drove it for a week after I bought it so. Plus when they had it they didn't give me rental to drive why they had so i had to find rides to work or use vacation time. They need to make this right this third vechile i have got from them and never had a problem with the other 2 so why this one. I am pissed off or should I say past pissed off whatever that is................ Made first payment still can't drive the truck
Really up front and well help you out and Really nice and respectful to you as a costumer so I say i buy all day every day and service department is really nice and really helpful
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