Romain Buick GMC

I brought my 2024 GMC HUMMER EV SUV to Romain GMC service on May 8, 2026 for routine service, a windshield washer fluid leak, and replacement of all four tires. The washer fluid leak was obvious: fluid would visibly leak from the rear area and the system would quickly show a low-fluid warning. On May 11, I was told the vehicle was ready and that no leak had been found. When I got into the vehicle at the dealership, the low washer fluid warning was already on and the system was dry. I left the vehicle there again so the issue could actually be repaired. Communication was poor from there. I did not receive timely updates, my text to the service line on May 13 went unanswered, and when I showed up on May 18 I was told the vehicle was ready, but had not been clearly notified. After pickup, the washer fluid issue appeared fixed, but the vehicle now had a new steering-wheel vibration from about 60–75 mph that was not present before the tire replacement. I brought it back on May 26 with written instructions requesting road-force balancing and documented road-force numbers. On May 27, I was told by text: “Yes, I have it ready to go. Shop manager drove to make sure it was balanced correctly.” However, the vibration was still present on the drive home. The paperwork stated: “Road force of rear tires out of spec 35 lb max for LT tires… after force matching rear could only be reduced to 40 and 46 lbs.” The printout showed two assemblies at 40 lb and 46 lb, while the other two were 23 lb and 28 lb. In other words, two assemblies remained outside the dealership’s own stated acceptable threshold, yet the vehicle was presented as ready. To be clear, the high road-force issue may have been a tire issue rather than a GMC issue. Tire Rack, where the Toyo tires were purchased, responded promptly and sent two replacement tires. Tire Rack also provided return labels for the two defective tires. Amber asked me to email those labels to her, which I did, but I have not received confirmation that the defective tires were actually shipped back. Those two tires are worth roughly $1,000 and are part of the warranty/claim process. On May 29, I brought the vehicle back to have the two tires replaced. On June 1, someone called to say the vehicle was ready. I asked for the updated road-force numbers and was told I would get a call back. I did not. I also texted the service line and received no response. During that call I was told Amber was no longer in the service department. After several more days without communication, I went in person on June 4 and spoke with the service manager. I was told the two tires had been replaced, but they did not have updated road-force numbers and it appeared road-force balancing may not have been performed after replacing the very tires that were replaced because of excessive road force. The manager apologized and assigned me to Lauren, who said the road-force technician would be back Monday, June 8 and that she would update me. I called and left a voicemail on June 8. As of the end of June 9, today, I still have no update. My issue is not that a tire problem occurred. My issue is the repeated lack of communication, lack of follow-through, and being told the vehicle was ready when the requested documentation and actual issue were not resolved. For a dealership servicing a $140,000 vehicle, this is unacceptable. I will soon be shopping for an Escalade to replace my Rivian R1S, and based on this service experience, Romain GMC is unlikely to be where I make that purchase. Moeez Haroon, MD

I was impressed with the service I received when searching for a 2026 Terrain with the color I wanted and interior package. Halli was excellent at helping me and meeting all my needs, communicating with me on a regular basis and making the whole experience very nice! Both my husband and I were so impressed!

I bought a Buick Enclave a few weeks ago and LOVE it. I was helped by Reese who made the whole process easy and stress free. He was very knowledge and answered all of my questions about multiple vehicles. Another employee was very helpful also, I don’t remember her name but her desk I believe was just inside and to the right. She spent a lot of time teaching me about the features of my vehicle. I would definitely shop here again and would recommend them to anyone!

I flew in all the way from Tallahassee Florida to buy a car from this dealership. I had the pleasure of working with Blake and Tiffany through out the entire process, and they were nothing but courteous and professional. I put my trust in Blake to make sure the car was as advertised, And upon arrival, the car exceeded my expectations. I could not have asked for a better car buying experience. And not to mention, they have free Starbucks.

I bought a new Buick Enclave Jan 1, 26. Enrique was great at showing me all the features the new vehical had to offer. Today I had the protective coatings put on. It only took 1/2 the time expected. Returned my vehical spotless inside and out. They have been very helpful with all my questions about the new vehical. All people at the dealership I have d Dealt with have been straight up with me, smiled and were friendly. Hopefully I never need it but I am really impressed with their lifetime powertrain warrenty..