Ron Carter Chevrolet GMC in Alvin
Alvin, TX
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# Summary This dealership receives strong praise for its salespeople and service staff, who are consistently described as knowledgeable, professional, and efficient in helping customers complete purchases and service work without pressure or unnecessary upselling. However, one customer reported a significant issue with post-sale follow-up, specifically a delayed trade-in payoff that created financial hardship and raised concerns about the dealership's professionalism and legal compliance.
Julian was a great salesman. Patient and helpful to answer all our questions. Josh was quick to run our credit and work with us on creating a great deal that met our needs. Financing was quick and easy. This was our best car buying experience and we are very happy with our purchase and the deal we worked out. The whole process ran effortlessly with the staff we got to work with. Thank you guys.
I had a great experience working with Leo Costa at Ron Carter GMC. He helped me purchase my new vehicle and made the entire process smooth, quick, and professional from start to finish. Leo was knowledgeable, straightforward, and respectful of my time. There was no pressure — just clear communication and efficient service. He made sure everything was handled properly and got me in and out without any hassle. If you’re in the market for a vehicle, I definitely recommend reaching out to Leo. You won’t be disappointed.
Great sales experience with Eric Helton. He is experience and VERY knowledgeable of all of the different options and accessories available on the trucks I looked at. He worked tirelessly to make sure I got the exact truck I'm looking for. And negotiated my trade and price within my budget. Friendly, motivated, truthful. A true professional. Made car buying less stressful and even pleasant. Thanks again Amendment to review. While the sales was fantastic, as of this review this dealership has chose not to pay off my trade in as agreed. It has been well over 29 days since I bought this vehicle. This causes an undue hardship of having to pay for two car payments one for my new car and one that is in their possession as my trade in. Unacceptable, unprofessional, possibly illegal. Very disappointed.
Best experience I’ve had here so far. They performed my requested service, didn’t try to upsell me additional services (aside from recommend services in the web notification). Provided an overview video from the tech’s POV as service was performed. Inspection report and service order visible and available for download as service is completed and able to view before closing out at the desk. Asked no questions when I requested the coupon price from their website. Immediately adjusted my service order with no pushback. Honestly a great experience. Appreciate it, guys.
I had an absolutely great positive experience here at Ron Carter. They went above and beyond. I highly recommend them. Very courteous. Very professional, outstanding service technicians and my service advisor Halee was really kind and very helpful. Thank you so much. A real blessing.
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