Round Rock Hyundai

Brianna sold me my first car! I absolutely loved working with a woman and she worked with me on an excellent deal for my trade in! The process was quick and she was so kind and honest about everything. Also LOVED Ken for helping me with financing and walking me through this new process. They made me feel comfortable and confident with this major purchase! #slay #imjustken #briannaandkendreamteam

Even when you make an appointment expect for your car to sit for a week before they even look at it. They won't give you a rental if they havent performed "diagnostics" but they just let your car rot in their lot. They don't reach out to you. Expect 0 communication on their end, you will have to reach out to them. Once they do diagnose your car... they still won't give you a rental. They will say you can get one and put you on a list - but they never have a car available. They never called me once, everytime I wanted communication about my car, I had to call them. It was honestly ridiculous. I called multiple times about when they were going to start looking at my vehicle. I called multiple times about getting a loaner vehicle. It took 2 weeks for them to fix my car. 1 week was just my car rotting in their parking lot. The second week they were waiting on a part. In total, they probably only spent 4 hours working on my car. The car works great now, thank y'all. But the service I experienced is terrible. I had to take almost 2 weeks off of work for this and almost got fired. My life shouldn't have to be put on the line for my car being fixed, when its under warranty, and I am entitled to a loaner vehicle. I cannot afford $40 ubers multiple times a day. Forgot to add - one of the only times they actually contacted me was to ask me to change my negative review (not Google). Also I want it to be noted that part of this review was deleted and I had to go back and edit to add the remainder of this review back. Super odd.

Hi , I frustrated with the service. I gave my car for regular service and waiting in lobby and after two hours the front desk people called me saying servicing is Done. When I checked my car still it’s showing me has service required on Dashboard. I informed to the front desk person and he have done reset the settings on dashboard. After resetting I have started back to my work and in less then 2 mins the engine light and oil light is on and I got a message my battery is not charging. The car is not going more then 25 miles even after I press full gas peddle. I stopped a side and called to the showroom and they told to bring the car back. They have fixed the car in 30 mins and handed over to me but the battery is dead from there and each time I need to manually unlock the doors and need to reset the battery. I called couple of times reg this but no response.

Purchased a 2024 Elantra Limited from Victor & I’m in love with my new ride. He was super helpful, easy to work with & very personable. Even has been helpful with any follow up questions I’ve had.

I never write reviews, so please know that it means a lot that I took the time to write this! I'm not a car person. The internet always tells you to bring someone with you to make sure you aren't taken advantage of, so I was very nervous going to trade in & lease a car on my own. I started off by messaging with Alyssa about what I was looking to do. Not only was she helpful and kind, but she also matched my communication style and spoke to me like a real person rather than a transactional client. That means a lot! I worked with Victor O. to complete my purchase. He was extremely personable, sympathetic, and I didn't feel like I was being taken advantage of. I know a lot of these salespeople say that they advocate for you and not the business, but you could tell he was genuine when he says that. He's also an extremely talented artist. Ask him about his book! The staff and general environment were extremely friendly and laid back. Everyone I spoke with was extremely patient and took the time to answer the silly questions I had such as: - What's a horsepower? - Do I need to call the government to tell them I got a car or something? - What's a deductible? - How do I give you money? I've never had a checkbook. You don't need one of those, right? People say that getting a car is a horrible all day experience. Sometimes it is, but not here! I arrived around 2:00, and was on my way home with my new car by 5:00. At no time did I feel like I was being pressured to purchase a random cashgrab warranty or sign something I didn't want to. Sure, they presented some options (all dealerships are going to do that) but they explained the benefits of each one and I did not feel obligated to give them more money than I was willing to. I know exactly where I'll be going when my lease is up in three years. Also, Alyssa (pictured below) is extremely slay and my new bestie. Thank you to everyone at RR Hyundai! ♡