Rountree Moore Nissan Service

I am updating my original 5-star review, which I left at the time of purchase. To be honest, there is significant pressure to leave a positive review before you even walk out of the dealership. Unfortunately, my experience since then has been a complete nightmare. We began having issues with the vehicle within two days of bringing it home. Within the first two weeks, we experienced both tire problems and transmission issues. The tire issue was eventually resolved, but the transmission problem has not been handled as promised. After multiple trips from Clay County to Lake City, we were ultimately told we would need to take the vehicle to a Ford dealership to have the transmission issue addressed. That was extremely frustrating, especially after being reassured multiple times that we would be taken care of. It feels very much like once the paperwork is signed and the money is received, customer support disappears. My salesman was fine, and the finance manager was great. However, one of the managers made me feel very uncomfortable during the finalization of the deal, which added to an already stressful experience. At this point, I would not choose to do business here again. Two stars feels generous given the amount of time, travel, and stress this situation has caused.

We drove from Panama City, Fl., nearly 5 hours away and when we got there, they had the vehicle ready for us to review. We didn’t end up liking the one, but we asked to see others that would work within our budget. Before moments, we had a couple to choose from. They ended up working us a price that was acceptable and even through a better credit union with better rates too and lower payments. James and Anthony, along with his team were patient with us, upfront and led us to a beautiful purchase for my 18 year-old daughter. This would also be my second purchase with a Rountree dealership within the last 7 years. I would highly recommend them. They’re fair and realistic, they stay late to get the job done, hence 7:15pm posting this review while we await the vehicle to be ready. Enjoy everyone!

Oscar was amazing, he went above and beyond for us! Very patient answered all of our questions! Donny, the finance manager was GREAT! Made the buying process so smooth and comfortable! Thank you guys for being THE BEST!

I had an absolutely outstanding experience with this dealership from start to finish. The entire team went above and beyond to make sure we got into a new truck, and they truly worked with us every step of the way. The process was smooth, stress-free, and handled with a level of professionalism that’s hard to find these days. Oscar and Anthony were both incredible to work with—knowledgeable, patient, and genuinely committed to helping us find the best option. They took the time to answer all our questions, made sure we were comfortable with everything, and never made us feel pressured. The customer service here is top-notch, and it’s clear they care about their customers long after the deal is done. If you’re looking for a dealership that will treat you right and actually work with you, this is the place to go. Highly recommend!

Zach was very knowledgeable . He helped me through the process of trading in my vehicle to get my new Nissan Pathfinder . All the staff that I met during the process was awesome. You can’t go wrong with Roundtree Moore Nissan!