Franchise Dealer

Route 128 Honda

Reading, MA

4.7(6,276 Google reviews)

Brands

Honda

Contact

88-98 Walkers Brook Dr, Reading, MA 01867
(781) 745-4083route128honda.com/

Google Reviews

# Summary The dealership consistently receives praise for its knowledgeable and professional sales staff who prioritize customer satisfaction without applying pressure or rushing buyers through the purchasing process. Customers highlight the smooth, transparent experience across all departments—from sales and finance to management—along with exceptional service touches like home delivery and genuine personal attention that makes them feel valued.

MALE HABIB RAHMAN5 months ago

I have had an excellent experience at Route 128 Honda dealership in Reading. I truly appreciate the outstanding service I received from the sales person Carter Y. He helped me from start to finish. He delivered the car to my address . Very professional, knowledgeable, and patient. Everything was explained clearly to me. All my questions were answered and never felt rushed or pressured at any point . The entire process was smooth, transparent and stress free . And what made my experience even better is that I did all this online and through the phone with the dealership, very easy. And Carter even delivered it to me in person . I highly recommend ROUTE 128 HONDA . Look for Carter Y, he’s your guy , he will help you . He will do everything.

Laurel LaVita2 months ago

We bought an Accord from Chris. He was incredibly knowledgeable about the car and very professional. He made the entire process easy for us and we were extremely happy with the service he provided. We were also impressed with the Manager, John J. We met him once for 2 minutes and he remembered our names the next time we walked in. Our finance manager Khudjo was also excellent and he also remembered us each time we went in. It was an overall amazing experience and we would recommend this dealership to anyone and we would tell them to ask for Chris!

Iana month ago

I recently purchased a used Ford Bronco Sport from Route 128 Honda in Reading and had an outstanding experience from start to finish. Erwin was fantastic to work with — very helpful, knowledgeable, and easy to talk to throughout the entire process. Chad, the Sales Manager, and Dan, the owner, were also great and made me feel valued as a customer. They offered me a great deal that I simply could not pass up, and the entire process was efficient, straightforward, and stress-free. There was no pressure, and everyone was professional and accommodating. One thing that really stood out was the attention to detail and customer service. The Bronco Sport was delivered directly to my home, meticulously cleaned, and looked absolutely excellent when it arrived. That level of service really exceeded my expectations. I highly recommend Mazda Liberty in Reading to anyone looking for a vehicle and a dealership that truly focuses on customer satisfaction. Thank you again to Erwin, Chad, Dan, and the team for making this such a positive experience!

Radhika Venigalla3 months ago

We had an outstanding experience working with Chris. His professionalism, attention to detail, and friendly approach made the entire process seamless. He explained the features of car we test drove very thoroughly. Their team worked well on the finances part and I had no second thoughts to go for the purchase. A truly top-notch experience! I recommend this place

Joshua Barbieri5 months ago

From the moment we walked into Route 128 Honda in Reading, we were treated like family. This dealership is the definition of family-friendly, welcoming, and professional, from ownership to sales and finance. Nissa Johnson, the Finance Director, was exceptional. She was knowledgeable, patient, and made what is usually a stressful process feel smooth, transparent, and genuinely comfortable. You could immediately tell she had our best interests at heart. Our salesperson, Matheus Diniz, was truly one of the friendliest, most honest, and upfront salespeople I’ve ever worked with. No pressure, no game just clear communication, integrity, and warmth. He made the entire experience enjoyable, and that says a lot when buying a car. And just when we thought it couldn’t get any better, being greeted by Jesse, who oversees used cars, was the cherry on top. Friendly, welcoming, and clearly proud of the dealership and team he represents. Honda 128 is hands down one of the best dealerships in the New England area. The atmosphere, the professionalism, and the genuine care for customers truly set Route 128 Honda apart. Thank you, Honda 128. My family—and especially my daughter—thank you. 👏🚗

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