Royal Land Rover Of Tucson

Royal was a pleasure to do business with. They were friendly, fast and knowledgeable. Jackie was great at her job and really knows her cars. Also it is rare that someone tells you the bad along with the good and she did just that. I would be happy to shop for my next car at Royal.

Amazing Customer Focus! Tim, MaryLou, Travis and everybody else. Best customer service ever received with purchasing and getting a car serviced. THEY KNOW THE IMPORTANCE OF BUILDING CUSTOMER RELATIONSHIPS AND MAINTAINING THEM. I was referred to Royal Land Rover of Tucson by a friend who had bought several vehicles over the years from TIM. You are treated like a "valued customer" vs. just another transaction. Great coffee and treats too every day! BUY FROM ROYAL LAND ROVER OF TUCSON -- SIMPLY THE BEST!

I’ve been doing business with Royal Jaguar and Landrover for many years. I’ve never been disappointed. At Landrover, the service is exceptional, and I always feel the value is good. Justin Padilla is an outstanding service agent who makes sure everything is completed with care and a service orientation. I recommend Royal Landrover!

Royal has the worst service departments in Tucson. Stay clear. The pictures show how they returned my car after having it for 5 weeks. Said everything was fixed. Left engine compartment covers not put back. But the whole incident gets worse. Dropped my car off for an appt on 2/20 and when I made the appt was told 3 days. Drop it off and they say they are backed up for 3-4 weeks but had to leave car or loose place in line. Returned car on 3/21 and they broke the bevel to the entertainment system and within 5 miles the whole thing fell out of the dash. Bring it back part will take 2-3 weeks to come in. Got my car back yesterday and open the hood today and see what is shown in the picture. They took the covers off the engine and never put them back on so had to bring it back and leave it with them. So I have not had my car since 2/20. In addition I have written proof that their service advisor Travis lies, he belittles people and just want to get rid of you and not provide any type of customer service. To top it all off spoke with Quinten who is the director of all the service departments and he assured me he was going to look into the issues and make sure when I get my car back everything is complete. Obviously another lie or he just does not care. And this is the person in charge of all the Royal service departments. This is the 3rd time I have had similar issues with a Royal service department so stay far away from any of the Royal brands. Update: Quintan and the service manager Fernando found the issue with the car and got it fixed and returned to me totally put back together and detailed. Fernando has also reached out to me a couple times to make sure car running well. In addition Travis apologized for his actions as well.

Today my 8/10 year old boys and I walked into this dealership to browse a bit while our vehicle was getting an oil change across the street. We were greeted by a woman who was at the front desk . She was very nice and got up and walked over as we walked in. I advised we were just browsing and that we were waiting on an oil change elsewhere. About 5 minutes later, we walked out and after walking probably about 50 yards, in the vacant lot next door, we heard her asking if we were going to the mall and she was running over with 3 water bottles for us. It was like 100 degrees. I cannot tell you how much we appreciated that. I dont know her name, but she was working there on 5/21/26 at 2pm and is the nicest person ever and I would love it if she was recognized by corporate.