Russ Darrow Chrysler Dodge Jeep RAM of Madison
Madison, WI
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# Summary The dealership receives praise for knowledgeable and patient sales staff who provide personalized service and assistance in finding vehicles, as well as for a responsive service department that accommodates customers with professionalism. However, some customers have experienced pricing inflexibility initially, though corporate intervention has resolved such concerns.
If you need a new vehicle stop in to Don Miller and work with Keith Norris he’s an outstanding sales person that did an excellent job for me. I traded in my 2011 Chrysler Town & Country and got me a 2022 Jeep grand Cherokee Trailhawk. I’m extremely happy and I highly recommend Keith Norris
We decided to check out Russ Darrow for a good used Acadia. We were met at the front door by Kaylum Merklein. He greeted us and we told him what our goal was for a vehicle. We sat down at his desk and reviewed possible vehicles and he found one online in the Milwaukee area. A couple days later we consummated a deal for an Acadia. We felt welcomed by Kaylum. Thanks. Gene and Sue.
Cole was incredibly helpful and deserves a 5-star rating. However, I was disappointed that he was the one to contribute his own money to fill up my tank. Additionally, when I visited two days ago, they refused to lower the price over $500. Consequently, I left the store. Fortunately, corporate intervened and reduced the price by $500 two days later. I had two separate trips to Madison.
Had a great experience working with Kaylum. It took me over a week to get the sale complete for my own scheduling delays. He was very patient, and I didn't feel pressured at all during the process. Glad we could make a deal & I recommend you ask for him by name!
I had a major issue with my car mid afternoon. I love my Mazda and never had a problem with it, but its 10 years old and has a few miles. I called the service and parts department to see if I could get in. I barely made it there and they got me in between all the other appointments they had. They were so kind and professional. Really thankful they got me out of there just minutes before they closed. Thorough and reassuring and I will be back. Thank you so much!!
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