Rusty Wallace Nissan
Knoxville, TN
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# Summary The dealership consistently earns praise for knowledgeable, professional sales staff who prioritize customer satisfaction without using high-pressure tactics, and for transparent financing and service departments that make the buying experience straightforward and pleasant. Multiple customers highlight individual team members' responsiveness, attentiveness to their specific needs, and efforts to create a welcoming atmosphere that makes them feel valued and eager to return.
Cougar and his team are the absolute best in the business. From the beginning very professional and so knowledgeable. They truly make you feel valued and like family. Harold did an amazing job helping my new car purchase transition easy. When I say best in the business they deserve higher than 5 stars! This team is your go to for your car, truck or SUV they truly value their customers. Thank you to all the team and all who stopped by to congratulate me on my new purchase. Brody in service department was also super friendly in congratulating me. The finance department was very helpful supportive knowledgeable took the time to explain things, thank you Tim! And Cougar Thank you so much for everything & the Rusty Wallace Nissan team.
After going to many dealers looking for a vehicle, we ended up returning to Rusty Wallace Nissan and Al Middlebrook. He made it so easy and the experience was a world away from some of the “multi-level managers” and runaround we got at other dealerships. I will come back here and to Al for my next car!
Hayden was a wonderful salesman. He did not pressure us. He was very polite, respectful and informative. I would definitely recommend him if you are looking for a new vehicle.
Zack Herman with Rusty Wallace Nissan Dealership in Knoxville was incredible to work with. He was the first person to return our phone call and he was so friendly and eager to help. He took the time to listen to our goals, which were to sell both of our current vehicles and downsize to one. He also listened carefully to what we were looking for in our next vehicle. The best part was that when we arrived, Zack already had the perfect Nissan Frontier ready and waiting for us to test drive. He clearly explained all of our options, and we actually saved money by trading in both vehicles instead of selling one and trading the other. It truly was the best vehicle-buying experience we’ve ever had. If you’re looking to trade, sell, or buy a vehicle and have questions along the way, be sure to ask for Zack Herman. You won’t be disappointed!
Outstanding experience. Kenny Castillo was straight forward and honest. He found exactly what I was looking for and had it on the lot in about an hour. He worked to make sure I was completely satisfied with my purchase. I will definitely be back if I am in the market for another Nissan. I would highly recommend this dealership to anyone
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