Safford Toyota Glen Burnie

I had an exceptional car buying experience from the team at Safford Brown Glen Burnie. Jack, my sales associate, was the most professional and genuine people I have met. He was caring, thorough, and wanted the entire experience to be seamless. He went the extra mile to make sure we were properly taken care of and satisfied before, during, and after the buying process. I would highly recommend Jack and the rest of the team at Safford Brown Glen Burnie to anyone looking for a great deal. We are extremely pleased with our Certified Gold Pre-Owned 2026 Highlander!

I truly had an outstanding experience working with Clarence. He truly went above and beyond throughout the entire car buying process. He helped me set up my Toyota app, connected my phone and walked me through all of the features. Thank you for making a stressful thing easier for me.

I had an outstanding experience with this dealership from start to finish. My dealer Ahmed Choudhry was exceptional—professional, genuine, and incredibly helpful throughout the entire process. From the moment I began looking for a car, he kept me informed with regular updates on availability, arrival times, and when the vehicle would be ready. His communication was consistent and clear, which made the whole experience stress-free. When it came time to finalize the deal, they went above and beyond to make sure I got a monthly payment that truly worked for me. It wasn’t just a good deal—it was a great one. His honesty, dedication, and customer-first attitude really stood out. Overall, a fantastic person to work with and someone I’d recommend to anyone looking for a smooth and trustworthy car-buying experience. Highly recommended!

Trent Stevens was the highlight of our car buying experience. We contacted several dealerships in Maryland and Virginia and none were willing to provide an estimated out-the-door price unless we came in-person. Not only did Trent give the estimated price upfront, he kept us updated on the status of our vehicle. His transparency, friendliness, and proactive communication are the reasons we ultimately chose to purchase from Safford Brown. If Trent is still with Safford for our next car purchase, we will 100% be returning customers!

Wish I could give them a ZERO for customer service. This review encompasses all of 2025 into and including April 2026. No one ever answers the phone so when you have questions about something that they recommend that you get done from a previous visit , you can’t talk to anyone about it. You are unable to determine the urgency of something that was suggested, nor are you able to obtain a price for a service that you might potentially want to get done. If I’m going to schedule service that could run me two to $400 I want to know what the price is going to be beforehand The same happens if you just happen to walk into the service area. They’ll be three or four people in there that won’t even look up from what they’re doing. When picking up they will present you with paperwork with what they suggest that you get done and they have a color code of red or yellow. Red being Urgent yellow being suggested. But then they hand you a black and white copy of this so there’s nothing that really stands out and when you call and you want to talk to someone about it,no one answers. voicemail akways pick up. Even if you have two or three direct lines, which I now have, voicemail always picks up. And then of course hours later when they have enough staff to return the call, you’re always busy at your job, or picking kids up at school. AND they forget to reset the ENGINE MAINTENANCE REQUIRED indicator Most of the times Ive been there After at least five times this occurring with me, I am totally done. My car is 5 years old now and there are many services that I am going to need performed but Safford Brown will not be doing it.