Sales - Koons Lincoln of Bethesda

I had a wonderful experience working with [Jessica P ] at the dealership. She was very professional, patient, and helpful throughout the whole process. She made everything easy and stress-free and helped me find the perfect car for my family. I truly appreciate her kindness and excellent customer service. Highly recommend her! And Also Special Thank You to Mr.Dan and Mr. Mikael For Giving Us Great Deal With Our Luxary Car .

Buying a vehicle remotely can be stressful, but my experience with George and the team at Koons Lincoln was excellent from start to finish. George was responsive, professional, and kept me updated throughout the entire process. The vehicle was accurately represented, the paperwork was handled smoothly, and the delivery process was well coordinated. I’d also like to recognize Dan (Manager), Mikael (Finance), and Jesse (BDC) for their assistance and professionalism. When there was a question about the charging cable after delivery, the team promptly located it and shipped me a brand-new charger overnight, which demonstrated their commitment to customer satisfaction even after the sale was completed. I would not hesitate to recommend George and the entire Koons Lincoln team to anyone considering purchasing a vehicle, especially from out of state.

I had a great experience working with this dealership. They took time to guide me to the right vehicle. Timor and Dan worked hard throughout the entire process and did everything thy could to make sure I was getting the best possible price. What stood out most was their dedication and commitment to customer satisfaction. They were willing to go the extra mile to ensure I felt confident in my purchase. Speak with Timor and Dan a team that is hardworking and truly focused on helping customers find the right car at the right price

My daughter purchased a car here, so she can review that, but the gentleman who delivered it was absolutely 1st class. (Maryland to NC and back) Even though it was after midnight due to traffic etc, not only did he not rush us to sign papers so he could drive back but helped us look it over, document everything, and reinforced the message to my daughter she needed to take it for a drive. And here’s the kicker-the car was a Redeye Charger. That’s 808 horsepower for those who don’t know. Between our family we have had 8 or 9 Hellcats now and when I had the computer looked at the driving history displayed by the delivery driver was professional. More than I could ask for. Vehicle wasn’t dogged, it was driven respectfully and professional. Could not ask for more.

Here's the updated review featuring both Juan and Nino, Markel! 🔥 --- Juan Solera and Nino made this the best car-buying experience I've ever had and I don't say that lightly. I walked into Koons Lincoln of Bethesda honestly just browsing, not expecting much. I've been to plenty of dealerships where you feel like a number the second you walk through the door. Juan and Nino were completely different. They greeted me without any pressure, actually listened to what I was looking for, and took the time to walk me through my options without trying to upsell me on things I didn't need. What really stood out was how well these two worked together as a team. Between Juan's product knowledge and Nino's attention to detail, I felt like I had two people genuinely in my corner throughout the entire process. No hidden surprises, no back-and-forth games just straight, honest communication from start to finish. They kept me informed every step of the way and made sure I felt completely comfortable before signing anything. The whole experience felt genuinely personal. You could tell they actually care about the people they work with, not just closing a deal. By the time I drove off the lot, I felt confident I made the right decision and that's a rare feeling when it comes to buying a car. If you're heading to Koons Lincoln of Bethesda, ask for Juan and Nino. You won't regret it. They're the kind of team that makes you want to refer everyone you know. Truly exceptional service.