Sam Leman Chevrolet of Champaign

Carroll Ray was the nicest guy you could every wanna work with. They treated us so well you couldn't have asked for a better car buying experience . They worked very hard to get my payment where I wanted it, discounted car without me asking to get it done. Great team will definitely recommend them to anyone. Go see Carroll he will definitely take great care of you!

Check in for service wasn’t organized. Check out was a disaster. Checking there was a group of 4 employees standing around a service desk laughing around while three customers waited to be checked in. At check out the solo service advisor working at 4 pm could not find my paperwork or keys. I found them sitting on top of another service advisor’s desk. Once found they had to enter more things into the computer and another 10 minute wait. After printing I was passed to another service advisor who promptly told me to tap or slide my card in. No review of services provided, no statement of total of the bill for today. I had $2600 worth of services provided. I would think that you would want me to know how much my bill was and everything I was paying for. I was very excited when Sullivan was purchased by Sam Lehman. My first experience was great. Now it looks like things are right back to the way things were at Sullivan for the last three years that forced us to find an alternative source for service. Being a family that only drives GM products, Cadillac and Chevrolet we would prefer to do service at a GM dealership however after this experience we may be looking to find an alternative.

I had a somewhat negative view of Sullivan's due to a car purchase that my mom had years ago. Despite that, my wife has purchased 3 vehicles from the dealership and wanted to look with Leman first. From the moment I called to inquire about a vehicle, the receptionist got us all set up with Sean to look at the vehicle the following day. Sean greeted us at the door and walked us through everything. When we didn't like the first, he was helpful in suggesting another car that was similar in size, but cheaper, newer and less miles. He and the rest of the team worked around our busy schedules to accommodate, listened to our conversations and concerns without being pushy and trying to close the deal when we weren't ready to decide yet. When we'd set up a new appointment, he was helpful in guiding us through the process. Growing up around dealerships and car salespeople, it's very easy to pick up on who is being genuine and who just wants the sale. I told Sean the second day that no matter what we end up doing, he was our guy. We ended up purchasing a vehicle in this winter wonderland. The finance department took our declining of certain packages very well and didn't try to persuade us in either direction. Bottom line: Though there may be people from Sullivan, the change in ownership has been positive overall, and we will certainly be back when it's time to purchase another vehicle, which will hopefully not be anytime soon.

Bought a 2020 Tesla Model X remotely and had it shipped to my home in Arizona. Jon Schrock and team did a great job communicating with me despite being very busy in person. I'm a happy customer and will buy from them again if the need arises! - Howard W.

We had a great sales person, Lucas was awesome and extremely patient with us throughout our indecisiveness! Only thing I would ding is the last minute attempt at up-sales on extra warranty. I politely declined multiple times and got lectured for 30 additional minutes on why we needed it. Overall, happy with our decision on our purchase!