Sam Leman Chrysler Dodge Jeep Ram Bloomington

Came from NY, 12 hour drive to and back with my trade in. After much communication the team did everything they could do get the deal done and make me feel confident in traveling out! Audrey, Tim, Manny, & Shelby were nothing but accommodating and transparent. They are straight shooters and you don’t find that a lot at dealerships nowadays. Wish we were closer! Definitely a flawless and rewarding experience now that we have our beautiful Jeep! Thanks again!

They were so helpful and eager to help. I know some would say they just want to make a sale but they go above and beyond just wanting to make a sale never pressured me to buy any extras I didn't want. And diler3d the 2026 Jeep Compas to me for free. I didn't even ask them too. Will do business with them when im ready to buy again. Love it so much.

I can’t say enough about the work Mike Merreighn did on my 2024 Jeep Grand Cherokee! From start to finish, he was professional, knowledgeable, and genuinely dedicated to getting everything done right. He took the time to explain exactly what was needed and made sure I felt confident in the care of my Jeep. It’s clear why Mike is considered one of Mopar’s top master technicians his skill, attention to detail, and commitment to customer satisfaction are exceptional. He goes above and beyond, and any dealership would be lucky to have someone like him on their team.Thank you, mike for making this such a smooth and worry-free experience!

Great place. Excellent prices. My sales guy Carson was super. Only down side was the purchasing process took twice as long as I felt neccessary ( I paid cash) and the financial manager was very aggressive trying to talk me into purchasing add on I didn't want. Ceramic coating, warranties, maintenance packaging, etc. At one point I was ready to walk out and cancel the purchase. If it was her job to strong arm customers into buying things they don't want, well, she was doing her job quiet well. Up to that point it was great.

If I could give them zero stars I would. I am extremely disappointed with my experience at Sam Leman’s service department. In December 2025, I paid nearly $6,000 to have repairs completed on my vehicle. From the very beginning, the experience was frustrating. After picking up my vehicle, I immediately had to return because it was actually in worse condition than when I brought it in. The dealership kept it for additional repairs, and after I finally got it back, nobody contacted me to follow up, check on the vehicle, or schedule any type of inspection to ensure the repairs were holding up. Fast forward to June 2026—just six months later—and the very parts that Sam Leman replaced are now malfunctioning. When I called the service department to discuss what I believed should be a warranty issue, I was met with an attitude instead of assistance. Stacy informed me, “Well, it’s probably not under warranty because you haven’t been back.” That response was shocking. At no point was I told I needed to return for a follow-up appointment to maintain any warranty coverage. Nobody called me after the repairs, nobody checked on the vehicle, and nobody explained that additional visits would be required. Yet somehow the blame was placed on me when the parts failed. I also spoke with Sasha, the service manager, and unfortunately received no resolution. After spending nearly $6,000, I expected the dealership to stand behind both its work and the parts it installed. Instead, I was left feeling dismissed and unsupported. What bothers me most is the apparent lack of accountability and customer care. When customers spend thousands of dollars on repairs, they deserve quality workmanship, clear communication, and a service department that stands behind its promises. My experience was the exact opposite. Six months after spending almost $6,000, I’m dealing with failed parts and a dealership that appears unwilling to honor what I believed was warranty coverage. Based on my experience, I cannot recommend Sam Leman’s service department. Before spending your money here, I strongly encourage you to research other options and ask detailed questions about warranties, follow-up procedures, and what support you can expect if repairs fail shortly after service. Also, Jac on the sales team tried to get me into a new vehicle and after I decided that I didn’t want what he was offering and declined him, he literally called me ignorant. I’ll post the texts below.