San Tan Ford
Gilbert, AZ
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# Summary Staff members across sales, service, and management consistently receive praise for their attentiveness, transparency, and willingness to go above and beyond customer expectations, though service quality can be inconsistent with occasional issues around warranty coverage and pre-sale disclosures. Most customers highlight positive buying experiences and convenient service options like mobile tire and oil changes, though one customer experienced frustration with a post-purchase repair situation that was ultimately resolved through management intervention.
I was in the market for tires and I decided to call. I spoke with TJ and he was able to beat discount tire by a few 100 bucks plus I got a mail in rebate Visa card. He offered to have my truck picked up and dropped off at my home. The pick up drivers were respectful and sent me text messages when in route. TJ went above and beyond my expectations and would highly recommend this dealership for service. They also have a mobile oil change service. Come to my house and change oil an rotate tires. Highly recommended.
Rami in sales, Shane in finance and Mike "Fatti" in senior management all made my buying experience great! All of these guys were fantastic to work with and meet all my needs both during and after the sale. Will suggest San Tan Ford to all my friends and family! Thanks for making my trade in of my car and buy of the new truck a great experience! Gonna miss the Mustang 5.0, now on to the Ranger!
I can honestly say Lisa B in sales is amazing and the whole team i worked with was. I'm more than happy with F250 CREW CAB and the way I was taken care at San Tan Ford. I'd recommend if you are looking for a Vehicle call and ask for Lisa B in sales. She'll definitely be honest, upfront and do all she can to get you in what you want at payments you say need or as close as possible with all her power. Couldn't recommend her or the team I delt with anymore.
Purchased a few vehicles here. Want to give a big Shout Out to CONNER HOWELL in Sales. Very tentative and knowledgeable. Easy purchase process. In full communication and transparency throughout purchase process. Appreciate all the hard work Conner. Never felt haggle or pressured.
Update: I was able to get ahold of Roberto Taylor and talked to him about the situation, and the 800 dollar repair estimate I Was given to repair vehicle. A little bit of google research pointed me in the right direction and the part was around 60 dollars from another dealer and took about 5 min to replace. Roberto reimbursed me without me even asking as a show of Good Will. Obviously you will always find bad apples at a dealership but atleast there are people in place to fix things along the way. Imagine buying a certified pre own vehicle. Staying late to finish the deal and after all paperwork is done having a problem that was not present during test drive but appeared after car was detailed. Bringing it to sales teams attention and being told service is Leaving and to bring it back in and it would Be taken care of. Then to come back and be told that they were aware of the problem but it is not covered under warranty. Video taken at 6:52pm on 9/11/25. Edit: response gives general dealer number with no one to contact. Sales manager was quite content on informing me service knew of problem but they did not disclose with me prior to sale. Part Is “failing” but not completely broken so they decided not to fix and it is not covered under their 3 month warranty.
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