Sansone Auto Mall

Had an easy and great experience today buying my car . Esperanza, Max & Con were an amazing trio who had excellent customer service & got everything handled and taken care of in a quick & easy experience. They made sure we understood everything, went above & beyond to meet our needs and we couldn’t have had a better experience than what we had with all 3 of them today!!

My family and I purchased our last car from Sansone Nissan and had no problems whatsoever, so we decided to give Sansone Toyota a try this time and we’re glad we did! The experience was excellent, especially working with Jorge Diaz. He was incredibly helpful, patient, and took the time to answer all of my questions about my now-owned 2023 Camry. Jorge is a prime example of what great customer service should look like. I truly appreciate the support and the smooth experience from start to finish.

I recently brought my leased vehicle to the Sansone Auto Mall service department to have the back window replaced after it was shattered. They fixed the window, but gave the car back to me with glass still over the back seat and interior. Completely unacceptable and unsafe. If a job involves shattered glass, cleaning it should be part of the service. Very disappointed. To their credit, they did have me bring the vehicle back to be cleaned, but this was an inconvenience that could have been avoided with more attention to detail the first time. This experience has definitely affected my trust in their service department.

I have been a loyal customer of Sansone Nissan for over 20 years, and once again, they’ve exceeded my expectations. My recent experience with Max, the manager, and Esperanza, the Sales Associate, was exceptional. Both were incredibly courteous, patient, and knowledgeable, answering all of my questions and addressing any concerns my husband and I had. Their professionalism made us feel welcomed and valued throughout the entire process. It’s clear that customer satisfaction is their top priority. Every time I visit, it feels like I’m treated like family, and that’s why I continue to return. I highly recommend Sansone Nissan to anyone looking for great service, knowledgeable staff, and a friendly environment.

Service advisor is great ,technicians are horrible and do not know what they’re doing. Came in for a thumping noise in the front end they rotated and balanced my tires and told me the noise went away. Passenger heated seat did not work 17 days later I pick up the car, same thumping noise, even though the report said that they took it on a test drive and it went away click the heated seat didn’t work brought it back went with a drive along with the tech shortest drive of his life showed him the thumping noise, turned on the heated seat and showed him that it shuts off. They held it for two more days. It did not move from the parking lot as I have the JEEP app terrible. Also, sidenote, never trust a dealership that doesn’t have the manager’s phone numbers or email contacts out to the public went as far as contacting the manager through LinkedIn and still nothing