Santa Maria Chrysler Dodge Jeep Ram

Had an absolutely amazing experience with salesperson, Ricky Mendez. He made the process no pressure and super. Easy and just an absolute pleasure to work with. Steve the sales manager was a pleasure to speak with as well. The whole team at Santa Maria Chrysler Dodge Jeep gave me far more than I expected to get with the purchase of my vehicle took care of me in ways that will last for years and years.

I want to send a huge shoutout to Ricky Mendez for all your help with my 2025 Jeep Grand Cherokee. Thank you for making the process so fast and for making us feel comfortable. Even Though we arrived late, I never felt rushed; Ricky took his time and patiently answered every question I had. If you are in the market for a vehicle, I highly recommend working with Ricky. We will definitely be coming back!

Want your car repaired properly? Don't go to SM Dodge. Want your parts on time? Don't go to SM Dodge. Want to ask a question about service? Don't call SM Dodge. They completely ruined my Durango and now that I'm trying to get the parts needed to repair it properly myself.... they won't answer the phone! For all your car repair needs, GO ANYWHERE BUT SM DODGE.

I am extremely disappointed with my experience at this dealership. I was VERY serious about purchasing a 2021 Ram 2500 Laramie Mega Cab and made that very clear from the beginning. The salesman, Sean, assured me that the truck would be held for me and that no one else would be able to buy it. He told me that once it returned from the repair shop for a rear bumper repair, I would be able to complete the purchase. Based on those assurances, I allowed them to run my credit — which negatively impacted my credit score — under the belief that this truck was being secured for me. Instead, before the truck even made it back from the repair shop, they sold it out from under me. The lack of communication and accountability is unacceptable. Not only did they fail to honor what was promised, but no one took responsibility for the situation or made any meaningful attempt to make it right. Running someone’s credit and making firm assurances about holding a vehicle, only to turn around and sell it anyway, shows a complete lack of integrity and customer care. Their defense? That I had to send a deposit to them, sight unseen, to hold the vehicle, and because I didn’t send them a deposit, the truck was sold. If you value honest communication and basic follow-through, I would strongly recommend thinking twice before doing business here. This was a frustrating and disappointing experience from start to finish.

My family & I are extremely disappointed with my overall experience at this dealership. I purchased two vehicles from them, expecting a high level of customer service and support that never materialized. Shortly after buying one of the cars, it began having what I know now to be transmission issues. When I reached out for help directly with Michael Jordan the service manager, the dealership was unwilling to stand behind what they sold me. You will not get anywhere with any of the associates in the service department. Especially not Jennifer M. In the end, instead of working with me to diagnose & resolve the problem, I felt brushed off and left to deal with an expensive problem on my own. Buying two vehicles from the same place should come with some level of trust and accountability, but that clearly wasn’t the case here. Once any warranty is out they will treat you extremely different & will not have any interest in helping you. While I can understand some of it when you are investing a good amount of money & buying vehicles to support a local dealership I would have hoped for better treatment. I would STRONGLY RECOMMEND others to think TWICE before purchasing here. Customer service after the sale matters just as much as the sale itself, and this dealership failed me completely. I have been forced to take my car that was gifted to me to another dealership to trade it in. Since this dealership was “not able to replicate the same issue”. Additional edit in response to the business replying to me: Firstly when I took the vehicle in more than 2 times I should’ve been taken seriously. Not now. The car is now gone and I have decided to spend my hard earned money at a different dealership with decency. I won’t be back to purchase a dodge and sure enough not from this dealership.