Scarborotown Chrysler Dodge Jeep Ram Ltd

While I unfortunately received a damaged part twice, the service I received from the parts department was exceptional. I traveled a long way for the replacement, only to find it was also damaged, but I was so impressed by how Giles handled it. He was courteous and didn't make any excuses. When I decided to ask for a refund instead, there were no questions asked. His pleasant attitude and willingness to help with a smile go a long way. No hard feelings—sometimes these things just happen, and I appreciate the honesty.

I live in Windsor and found a 2022 Dodge ram Warlock on Scarborotown Chrysler website. I have been looking for a while for one with a lot of options with low Km at a good price. I called and spoke to a salesmen named Kanesh who was very friendly and not pushy. after telling him I lived 4 hrs. away in Windsor he suggested that he would take a video and pictures of the truck and let me decide. I liked the truck and sent the dealer a deposit for it. I told him I was going to take a Train from Windsor to Scarborotown. He sent me the train times and directions to get there. He said when I get there call him and he would pick me up at the Train station. Kanesh and the dealership I give 5 stars.

I had an exceptional experience here. I've been trying to find 2500 gas Dodge ram. I've got a small company. And we're growing. Bill of all of the salesman I had contacted at various Dodge and Ford dealerships was the only one to present me with a very good deal. He noted that I might qualify for the fleet deals. And of all of the people I spoke to he's the only one who did. He did not pester me. Unlike some, he did not seem to be needing a sale. Out of the blue one day, I said I would come by to try a truck, I was considering ordering one, but he was honest with the length of time it would take to retrieve one. So I went in for a test drive, and he had one similar to what I wanted actually somehow… And we made a deal right there. About an hour and a half later I had a truck I couldn't find anywhere in Ontario. I don't know how he did that. And I've bought other Dodge trucks from other Dodge dealers and I felt that the staff at this dealership did not pressure me at any point. In fact, I felt like they had my best interest in mind. Ali coached me into getting a landscape Ontario discount. I basically ended up getting a landscape Ontario membership at no cost. And this I think saved me from having to go with the fleet route, which saved a lot of hoops. I forget the name of the administrative woman who was also very helpful to me and Ali. But she was also amazing. There's one of those in many businesses and you could see that she was very integral to making all of this happen. She knew what she was doing. And then finally the financing guy. And his name is slipping my mind right now. I think it was NEIL. And I've been in situations with other dealerships with other people in his position and he was not pushy. And I took his recommendation and I'm gonna do the undercoating and I'm gonna buy some of the antitheft protection. Normally I wouldn't do this because I don't wanna finance this $3000 for seven years but as he pointed out, it's an open loan and I can pay this off anytime. I'm sure I could've gotten that done for less, but of course time is money. I really respected the way. These people worked. It was a pleasant experience and I got the truck I wanted in the time I wanted it. And if it weren't for Bill, none of this would've happened.

Worst car service i experienced.Told them to check my engine mount cause my car showing a sign of a worn out mounts. They didn’t check. They just want me to pay that $190 inspection fee. Next time i went there my engine light was on and i told them if you guys cant fix the car today please give me a call since i need the car tomorrow. Tried call them mid day and they said the technician will call you in a minute. Didn’t receive a call. Got a call when their about to close and i have no choice but to leave the car overnight. This place is bullshit

Kanesh in sales is extremely professional, organized and easy to talk to. He handles business very professionally and efficiently, has a great sense of humour and puts customer satisfaction as a top priority. I highly recommend coming in for any future buys!