Scarsdale Ford

I have my car serviced here regularly, from inspections to tune-ups to mechanical/electrical issues. Using Ford points helps me save on keeping everything in good working order. Richard, in customer service, is wonderful to work with! He takes his time to explain the issues, review my record of maintenance and Ford points carefully, and discuss repair options with me so I don’t feel like I’m being taken for a ride. One suggestion for Ford: all service personnel should use the same code to reflect work done on a car so it’s easy to find. It took him a while to see my spark plug change, which was done less than six months ago, because the other representative coded it differently. That just shouldn’t be. My recommendation to customers: keep the date and reason for service visits directly on your phone calendar so it’s easy to access and check. That will make it easier to have a running record of work done on your car.

I rarely leave negative reviews, but my experience with the Scarsdale Ford service department was so disappointing that I feel obligated to warn others. I brought my truck to Scarsdale Ford for a major repair and paid over $7,000 to have the work completed. When I got my vehicle back, I discovered multiple scratches on the painted area above the front grille that were not there before the repair. I have photos of my truck taken before the service showing that the damage did not exist. I immediately tried to resolve the issue professionally. I called the dealership multiple times, returned in person, and simply asked that they look at the damage and take responsibility if it occurred while my truck was in their care. Instead, I was treated with complete indifference. The Service Manager refused to come out and speak with me despite multiple requests. Rather than addressing my concerns directly, she repeatedly sent employees to tell me there was "nothing they could do." I was never given the opportunity to have an honest conversation with the person responsible for managing the department. I also attempted to contact the General Manager, but my calls were never returned. What disappointed me most wasn't just the damage—it was the complete lack of accountability and customer service. Mistakes can happen at any dealership. What matters is how they're handled. In this case, there was no attempt to investigate, no willingness to inspect the damage fairly, and no effort to make things right after I had just spent thousands of dollars with them. I even opened a case with Ford Corporate and pursued every reasonable avenue before writing this review because I genuinely wanted to resolve the matter privately. If you're considering bringing your vehicle here, especially for major repairs, ask yourself one question: If your vehicle is damaged while in their care, do you trust this dealership to take responsibility? Based on my experience, the answer is no. Customers deserve honesty, accountability, and respect. Unfortunately, I received none of those from Scarsdale Ford's service department.

Richard at the service desk was great. however the technician who worked on my work truck 2010 ford f-150 with 87,000 miles didn’t know the problem. replaced my battery as the AAA guy suggested but it didn’t help as my truck stalled two days after for the same reason. I mentioned it to them that I specially didn’t want the pickup to stop again and i am willing to get any repairs done as necessary but oh well. i have my second appointment scheduled at the same location next week and I am hoping someone would really figure out what the problem is and resolve it.

I just had my 2017 Ford Fusion (Titanium AWD) serviced at Scarsdale Ford and it was a wonderful experience. Cindy, the mobile service advisor was absolutely amazing and a pleasure to work with. She facilitated the appointment and made sure that everything went smoothly and provided regular updates. Ralph, the service advisor, explained everything before starting the work and provided what turned out to be an accurate estimate. He kept me posted throughout the process and service was completed on time. There were no surprises and the pricing was very fair. It's not always easy to find a trusted service center, but the professionalism and courtesy at Scarsdale Ford certainly earned my trust.

I had a great experience with the service department at Scarsdale Ford. The Service Manager Charmaigne was so helpful when I brought my car in with a body issue. She communicated with me throughout the whole process and was so kind and accommodating. I would definitely recommend Scarsdale Ford for servicing your vehicle!