Seaside Cadillac
Seaside, CA
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# Summary The dealership receives praise for strong customer service during vehicle purchases, particularly when handling out-of-state transactions and complex paperwork, though service department experiences have been inconsistent with cleanliness and follow-up issues reported. While individual staff members like Natalie, Nate, and Edgar have earned high marks for their professionalism and communication, operational lapses in the service department and delayed responses to customer concerns have resulted in mixed satisfaction levels.
I would highly recommend Seaside Cadillac for purchasing a car out of state. They were professional and went the extra mile dealing with California and Minnesota sales tax, transportation, and finding good rates on a car loan. Good Dealership!!!
Scheduled my Cadi's (immaculate condition with 10k on odometer) sunroof to be serviced in Sep through the Cadi dealership but was sent to the Chevy service dept as theirs was closed. Received confirmation call day before but no mention of Chevy parking lot being resurfaced. Wife drove around area and ended up dropping car off at Jeep dealership (all 3 same owner). Same day wife picks up Cadi to find techs left dirty hand prints all over the headliner and front driver's seat and grease smears on the interior driver's front door. Wife asked service advisor for rags to clean it up and advisor offers to detail car (I would have handed her the keys). Got text from advisor 2 days later telling me to expect a survey. 10 days later I stop by Cadi dealership to talk to advisor. I ask about the survey and let her know I was not happy about the dirty handprints and grease and told her I have 3 GM's in my driveway and they gotta do better if they want my return business. She tells me she'll send the survey soon. Three weeks later and still no survey. Sunroof repaired and works great now.
We encountered some issues with the title and paperwork while purchasing a vehicle as a state buyer. I contacted the office and Natalie H kindly greeted me and assisted me in explaining and completing the process. The vehicle arrived in excellent condition and it was even nicer than I expected. I would like to thank her for her great help.
Hesitant to take my car back after a bad experience my last time, but Nate in service was FANTASTIC and made sure everything was taken care of communicating everything every step of the way!
Called Seaside Cadillac for a CT4 and was assisted by Salesman Edgar who walked me through the process and made sure I was taken care of! Best customer service I experienced with a dealership! 🙏🏼
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