Seaside Chrysler Dodge Jeep RAM

*I wrote to long of a review so AI was used to pair it down. I have a detailed 3 page review/timeline* Two experiences — and a two-month follow-up ordeal — sealed my decision to never return. JANUARY – OIL CHANGE: I had an appointment and waited 20 minutes before anyone acknowledged me, while a manager sat visible in his office. After a delayed check-in, I was told it would take about an hour. Two hours in, my truck hadn't moved — everyone had gone to lunch without telling me. I finally got it back 3½ hours after my appointment. I gave them the benefit of the doubt and didn't write a review. FEBRUARY – TRUCK WOULDN'T START: AAA towed it in for a ~10 AM slot. By noon the mechanic had just pulled it in. Diagnosis came end of day; no one could get the part. Communication was like pulling teeth — texts went unanswered, calls unreturned. Jason, seemingly the only service advisor, was always upbeat when he did answer. He's clearly overworked, and I genuinely appreciate him. The cause: a fried receiver box from a known, widespread rear glass leak. An extended warranty exists for '19–'21 Rams — mine didn't qualify. Fine. But the warranty department took until Friday to deny a claim I'd called about on Monday. When the truck was ready, I waited 5+ hours for a shuttle that was supposed to come "within the hour." The truck was returned in an awful state, see pictures. Everything on the floor was pulled from under the seat, tossed around, and walked on. Then their key programmer broke, so I had to return Monday for my second key. THE FOLLOW-UP (February–April): Two months of unreturned calls and unanswered messages just to get a second key programmed. In March they told me my previously working fob was now broken — their problem, not mine. By April, management offered a 60/40 split on both the sprayers and the key. Hard pass. I came in with two working key fobs. On April 15th I finally reached the Service Manager, Carlos, who was unaware of my case but resolved it quickly. The 16th was the first time I've ever seen two employees at the front desk. Bryan greeted me immediately, Carlos (the new manager) came out personally, and I left with two working fobs in 39 minutes. That visit alone would be 5 stars. FINAL NOTE: Rather than pay ~$300 for the sprayers, I pulled the hood liner myself. A hose had simply come off — also during a prior dealership visit that had already destroyed most of the liner. My sprayers work fine now. I hope Carlos runs a tighter ship. I won't be back to find out, and I wouldn't recommend you find out either.

If you’re looking to buy a car, ask for Jose Meza at Seaside CDJR Chevrolet Cadillac—hands down the best! He fights to get you the best deal and makes the process easy with no pressure. He took the time to go over all the features, tech, and phone setup, and even showed us where to service our new Gladiator, including a quick tour so we knew exactly where to go. He truly goes above and beyond and cares about his customers. Highly recommend!

Purchasing a vehicle from Seaside CDJR was an outstanding experience from start to finish. The entire process was smooth, transparent, and genuinely enjoyable. Something that isn’t always expected when buying a car. What truly set this dealership apart was the level of professionalism and care shown by the Team Members. Everyone I interacted with was welcoming, knowledgeable, and focused on making sure I felt confident in my decision. A special thank you goes to Jose Meza, who went above and beyond throughout the entire process. His attention to detail, patience, and commitment to excellent customer service made a lasting impression. He took the time to answer all of my questions thoroughly and ensured I found the vehicle for me without any pressure. Seaside CDJR values its customers and strives to create a positive, stress-free buying environment. If you’re in the market for a vehicle and want an experience that is both professional and hassle-free. I highly recommend visiting SeasideCDJR and asking for Jose Meza. You’ll be well taken care of !!:)

I had an exceptional experience working with Ken Brizendine, general manager of Groppettie Auto in Seaside. Ken sold me my car and personally guided me through the entire DCAP (Driving Clean Assistance Program) grant process from start to finish. Anyone who has dealt with grant programs knows they come with tight timelines and a lot of moving parts. Ken made the process incredibly smooth by staying organized, responsive, and proactive every step of the way. He moved quickly when timing mattered and made sure everything was handled correctly. Beyond his professionalism, what really stood out was how personable and genuinely interested he was in helping me find the right solution for my needs. He took the time to understand my situation and made the entire experience feel easy and supportive rather than stressful. What’s even more impressive is that his support didn’t end once the car was sold. Whenever I’ve had follow-up service needs or questions, Ken has been incredibly responsive. His attitude has consistently been one of doing whatever it takes to help. It truly feels like he and his team care about their customers and want to make sure everything continues to run smoothly after the purchase. I also have a busy work schedule, and Ken and his team have been very respectful of that—working with my timing and making the service process as convenient as possible. It’s rare to find this level of care, responsiveness, and integrity in a dealership. I genuinely feel like I’m in good hands with Ken and his team, and I highly recommend Groppettie Auto.

Great team, very supportive, and not pushy. Made buying my new Wrangler a breeze! Victor, Jose and Ray John were all professional and helpful.