Serpentini Chevrolet of Orrville

To start I want to say the sales man Jason Jacob's was amazing and easy to deal with and wish I could just rate him separately. My experience then started to take a turn for the worse. I went into the dealership on Feb. 28th seeking to buy a 2026 Traverse RS with just sunroof and floor liners . Talked to the sales manager he said he can get it. Perfect. I built the car to the spec I wanted. We worked out a price with the incentives so i knew how much down and how much i would be financing. Put my 500 dollar deposit down and left get a call and come back March 8th to pick up the car and im excited. I Get there and it looks beautiful well they say go test drive it while I finish up with this customer well I get in and look its got 359 miles on it. A little confused I googled is that still considered new? Well it is, but its not really acceptable they said they would give me a an additional free oil change since I brought it up. Cool. Well when I went back to talk to Pat Kaiser finance manager to sign for the car i asked to see the breakdown of the car and see they charge me for a package I did not want ($475 upcharge). I made a stink about it because what was the point in me building the car?Things kind of got heated between Pat and I. Well I didn't see the incentives on there either and I was like what the hell I came in with the intent to buy this car that day and technically put money down on it that day so I should get the incentives. Pat said "there's nothing I can do about that GM sets the incentives and they change." So im pissed because that was an additional 1500 off the car. We finally got to the point between the extra cargo package (that I did not want) and not getting the incentives. Pat said his sales manager said we can take 1000 off the car. My guard went down. I also applied for a credit card which was another 500 dollar incentive. Perfect so im back at 1500 off the car which I originally planned on. Well we were signing papers and I write some checks. Later that night I get to thinking something didn't seem right. I pulled out the breakdown and to my surprise I see they took 500 off for the credit card, but I dont see anywhere that 1000 i was promised. Needless to say I got pencil whipped by Pat Kaiser (finance manager). Shady practices. They probably wont do anything about the 1000 I was promised prior to signing papers. Overall experience I feel taken advantage of and robbed.

My husband and I would like to thank our car salesman Jeremy Motz for helping us purchase our daughter 1st car. Your great customer service, professionalism, and easy going personality made us feel at home . It was a pleasure doing business and thank you Serpentini Chevrolet!!!!

I came in wanting a specific vechicle and ha an amount that I could spend a month. I worked with Carl and he went above and beyond to stay within my means. While I was there almost every employee came by and introduced themselves and made sure I was comfortable. I feel I made the right decision not only with the vehicle I chose but also with the dealership I chose…

Great experience! The staff was friendly, helpful, and made the whole buying process easy and stress-free. They answered all my questions and helped me find the right car for the best deal. Very happy with my Audi Q5 and would definitely recommend this dealership!

Highly recommend working with Jeremy. He will work hard to get you a great deal on the vehicle you want. He went out of his way to call us about a Jeep he knew we we love and got us the deal we wanted.