Serra Buick GMC Champaign

The service department is amazing! They are very thorough and professional. They provide a detailed list of the recommended services and the cost associated with each service. They are honest about is you need the service immediately or if it can wait for a certain period of time. Todd is great to deal with! I highly recommend them.

Gave me a detailed realistic breakdown of all services NEEDED and explained what was optional and could be waited on. This was important because I had just gone to Sam leman Chevy ave they barely explained what was going on And failed to explain or address my concerns instead rushing me out and saying don’t wait fix this immediately. Well I waited and went to Serra for a second opinion and the whole team took care of me and made sure I understood what work was being done as well as providing an awesome discount and cheaper pricing before the discount than what was shown at Sam leman. Thank you again for the hard work.

On 5/6 we started experiencing issues with our vehicle not starting. This same problem occurred in December 2025, at which time we were told the cause was a loose battery terminal. Now, only five months later, the issue had returned. Given that this was a recurring and highly inconvenient problem, we were concerned that the root cause may not have been properly addressed with the service advisor we previously worked with. When I initially spoke with the service manager (who refused to provide his full name), I calmly and patiently explained the situation. He informed that we would be charged nearly $200 for a diagnostic fee, even though the service advisor had previously quoted $49.99. When I asked why there was such a difference, he said that the higher amount was their normal charge. I respectfully explained that since this was a recurring issue within five months, I was hoping they might consider waiving the diagnostic fee. I also shared that this was a very stressful time for our family. Unfortunately, the service manager became dismissive and stated he would not waive the fee. When I asked to escalate the matter and speak with his supervisor, he refused to provide his name or contact information. I was surprised and disappointed, as I have never experienced that level of resistance from upper management. After confirming that the call was being recorded, I mentioned I would be leaving a review and again requested his supervisor’s name. He only provided a first name—Justin—and then ended the call abruptly. Following this, I was able to speak with Justin. He apologized sincerely for the experience and informed me that he had listened to the recorded call. He assured me that the situation was not handled according to their standards and immediately made it right. He waived the diagnostic fee given the circumstances, got us scheduled within 24 hours, and our truck was repaired by the end of the week. I want to give a sincere shout-out to Justin for his exceptional customer service, professionalism, and compassion. He turned a very stressful situation into a positive experience, and it truly meant a great deal to our family. Thank you for taking care of us.

We’ve had quite a few issues with our vehicle over the past year, and the most recent repair was when we were on a family trip 2hrs from home turned into a three-week troubleshooting process for both us and Serra. That said, we truly appreciate their professionalism and the consistent communication they provided throughout the entire process. After weeks of repair, they even delivered the car to our doorstep—something they certainly didn’t have to do, especially considering we live two hours away.

I’ve brought my truck in a few times for warranty work, and every experience has been great. The team does a great job coordinating shuttles and keeping me updated along the way. The shuttle drivers are always friendly and make getting rides easy. Jessica, my service rep, has been especially great to work with. She kept me in the loop throughout the process and even got me scheduled quickly once a backordered part came in. Once it arrived, she had my truck taken care of in no time.