Service Department At Ken Garff Volkswagen Gilbert

Great service great customer service! The AC was a little fun to fix. But now it works amazing. Got a timing belt service there also. It's a Volkswagens do it cost a little more but everything works great. Also, thank you very much for giving us a loaner car while it's getting fixed . Thank you very much.

Traded in my '22 Taos for a '26 Tiguan and it was such a smooth process working with Rob, he was truly great. He reached out regarding a buy back program they were offering on used models while I was in for an oil change and made me a great deal! While my old car had plenty of issues (hello first year it was made), the dealership has also been excellent year after year on addressing the service issues (thank you Steven!), fixing what was needed and all under warranty (thank goodness). SO HAPPY now with my new Tiguan!! It has some really awesome tech features and drives so smoothly. Although the new car was unexpected, I'm so glad I did it.

I have been dealing with an intermittent issue that clears every time the vehicle is turned off (so hard to pin point). This was the third visit and yea frustrating but I felt taken care of with Jason I explained the same problem but I was leaving town and it seemed as important to them as it was for me and because they cared our family trip was not ruined and it was an amazing trip. Jason definitely did his due diligence to make sure this does not happen again. They also were very willing to own their possible mess ups and immediately makes it right. Thanks again

My experience with Ken Garff Volkswagen – Gilbert has been extremely disappointing. I purchased a 2024 Volkswagen Atlas Cross Sport SEL that has had multiple defects despite having fewer than 10,000 miles. Issues present at or shortly after delivery included exterior paint damage, a broken center console charging compartment, persistent brake noise that was initially dismissed as “normal,” loose interior trim, and most concerning, a safety issue where the vehicle veered left while braking at approximately 45–49 mph at an intersection. The vehicle was returned to the service department with instructions to inspect and repair these defects. After several days, I was informed the vehicle had not yet been inspected, and I was given no clear timeline for diagnosis or repair. No loaner or alternate transportation was offered despite the documented safety concern. Due to the number of defects and unresolved safety concerns, I have submitted formal written notice under the Arizona Motor Vehicle Warranties Act (Lemon Law) to both the dealership and Volkswagen Group of America. These safety concerns have now been formally documented. I sincerely hope the matter is resolved promptly, as unresolved mechanical defects affecting braking and vehicle control present potential risks not only to the driver but also to the public. Consumers purchasing a new vehicle should expect both product reliability and responsible service support. Unfortunately, that has not been my experience here.

Good customer service. The only recommendation I would have is it would be great if they had LYFT service to take you home. Henery Ford has this when I take my truck in. Its very convenient one of the main reasons I go there instead of the first dealership closer to my house.