Seth Wadley Chrysler Dodge Jeep RAM
Pauls Valley, OK
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# Summary Multiple customers praised individual sales professionals for their helpful, personable approach and positive buying experiences, with several noting they would return or recommend the dealership. However, one customer expressed significant frustration with the service department's scheduling efficiency, reporting six-hour waits for routine appointments despite having scheduled times.
I cannot recommend my Sales Professional Hank Johnson at Seth Wadley enough. I retired out of the car business after 35 years, that fact makes it VERY difficult for me to go car shopping and deal with salesmen. Hank, his manager TK, and JT in the business office were all very helpful and understanding. They were all very personable and down to earth. To sum it up, just make the drive, it was worth it! I got the truck I had been looking for, and a great deal to boot.
Alfonso was so great to work with helping my husband and I get a car. Such a nice guy and very helpful during the whole process. Would recommend him 10 times over!
This is the second car we have bought from here. It has always been a great experience! Josh always handles our sale with care & integrity. My son is extremely happy with his new car!
Christian was my sales professional and the entire experience was awesome. Very quick no pressure to buy and I love the new truck!
I appreciate that Seth Wadley Jeep offers free oil changes for life, but the service experience has been extremely frustrating. Every time I schedule an appointment for 10:00 AM, I end up sitting at the dealership until around 4:00 PM just for a routine oil change. Six hours for a scheduled oil change is unreasonable, especially when customers make appointments expecting their time to be respected. If the dealership is consistently running behind, appointments should be scheduled accordingly or customers should be given realistic wait-time expectations. Offering free oil changes is a great perk, but it loses its value when customers have to devote an entire day to receive the service. I hope management takes a closer look at their scheduling and service department efficiency because the current wait times are unacceptable.
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