Sewell Cadillac of Grapevine

I recently bought a 2023 Cadillac Escalade Sport (CPO with 30k miles) from Sewell Cadillac of Grapevine easily the nicest vehicle I’ve ever owned. Less than 50 miles later I started getting a rough idle and an intermittent check engine light. Total nightmare scenario. I called the service department and they immediately said “bring it in, we’ll take a look and give you a loaner.” No hassle, no questions. When I dropped it off with my daughter, we met service advisor Sydney. She was incredibly friendly, chatted with my daughter about Star Wars while we went over the issues, got us into a loaner, and had us out the door in about 20 minutes. They communicated thoroughly and efficiently the entire time and diagnosed a known GM defect with the lifters, replaced both, and did a full thorough inspection. Sydney personally coordinated everything for loan pickup and dropping off the Cadillac at our house, she even remembered the Star Wars conversation with my daughter. The thoughtful gifts they sent along were a really nice touch. The truck now runs better than it did the day I bought it. I couldn’t be happier with how Sewell handled everything and ALL under warranty! Exceptional service from start to finish. They’ve definitely earned a customer for life (and I’ll probably be bugging them to extend my warranty too). Highly recommend!

⭐⭐⭐⭐⭐ Exceptional Service Experience at Sewell Cadillac of Grapevine I had an outstanding experience with the service department at Sewell Cadillac of Grapevine. From start to finish, Nico and the service manager, Sabin, went above and beyond to ensure everything on my vehicle was taken care of properly. They honored the Cadillac true warranty without hesitation and handled the entire process with professionalism and integrity. What really stood out was their communication—consistent, clear, and proactive. At no point was I left wondering about the status of my vehicle. They moved quickly, without delay, and made sure every issue was fully resolved. It’s rare to find a service department that operates with this level of accountability and customer care. Because of this experience, I can confidently say that if you’re purchasing a new or certified pre-owned Cadillac from Sewell, you can trust that they will stand behind what they sell and deliver exactly what was promised. Highly recommend.

Purchased a 2026 Lyriq V-Premium today. Outstanding service all way around. Special thanks to Elizabeth, Benton and Jobey in sales for making it all possible. Can’t even fathom not buying a vehicle from Sewell

Jeremy Halbach thank you! From point A to Z he was there for it all. Took weeks for me to find a vehicle and he helped me along the way even from another sewell he was browsing and sending me different options! Finally got the vehicle the suited us the best. By far the best buying process I've ever experienced. Thanks sewell!

Came in to look at a pre owned 2017 Toyota Tacoma TRD Pro and was able to leave with it same day! Never had such an amazing experience at a dealership than I did at Sewell Cadillac in Grapevine. Our salesman Matt Armand went above and beyond to get me and my family into what we wanted. Thank you Sewell Cadillac for giving us the upmost support in making a dream come true. Will definitely continue to make Sewell our first choice when it comes to buying other vehicles down the road.