Sewell Cadillac of San Antonio

First time visiting Sewell, and it was an absolutely amazing experience! We had the pleasure of working with Bailey, who was incredibly helpful, professional, and made the entire process smooth and enjoyable. There was no pushiness or sleezy sales guy attitude, which is much apreciated. I’ve purchased around 35 cars in my life, and this was by far the best car buying experience I’ve ever had. Everyone at the dealership was outstanding, including Adrian. While waiting on paperwork, I had a great interaction with him, he was friendly, welcoming, and helped create such a positive atmosphere alongside Bailey. After an experience like this, I will definitely return to Sewell for all my future Cadillacs. Thank you again to everyone who made this such a memorable and exceptional experience!

We just bought a Lyriq V Magna Frost from Sewell, Cadillac in late April. We were impressed with the sale experience with Mr. Marcus Alvarado . Everything went smoothly. We are very satisfied with the car performance too. We are both senior citizens in the midst of this new technology. Mr. Bryan Chappell held our hands thru this experience. A month after we took possession of the Lyriq V , we were brave enough to take the car to Yosemite, Zion National Park, Bryce Canyon and Canyonland. Twenty days after, we had driven 5, 000 miles through 5 states. During the trip , there was a software update which caused a glitch on the app after the download. OnStar was not available at this time. After 5 days , it straightened itself out. Mr. Bryan Chappell was in communication with us during this time He was very patient and held our hands again . We just came back from the dealership today Bryan checked and taught us more about our car and EV charging. Bryan also introduced us to Mr. Jonathan Elswood from the service department to take care of minor rattle and cosmetic needs of the car . We were treated like VIPs. Throughout our 45 years of married life , we have never before received this kind of treatment from a car dealership . Cadillac Sewell, please recognize your valued professional associates : Mr. Marcus Alvarado, Mr. Bryan Chappell and Mr. Jonathan Elswood. Kudos to these gentlemen .

I had nothing but a great experience purchasing my 2023 XT6. My husband purchased an Escalade a week prior and we went in to compare 2 vehicles for myself. They had a great deal on the lot that we didn't want to pass up. Andrea and Adrian were so personable and genuine. My husband and I have purchased many vehicles in the past and I usually end up hating the process but I didn't feel that way at Sewell. From the way they greet you to driving away in your new vehicle it's positive all around. I look forward to being a return customer in the future.

I brought my Cadillac CT5 to a Sewell Cadillac dealership for a transmission recall update. The car went in driving perfectly with **no issues**. We also had an oil change done and replaced a few tire pressure sensors. When we picked it up, the car immediately began hesitating to take off and shifting very hard. It was jerking badly something it had never done before. We immediately returned the car to Robert and got a loaner car. The vehicle has now been back three times and stayed for several weeks. We were told General Motors was contacted and multiple updates were done, but because no check engine light is on, they say there’s nothing more they can do. The car still shifts hard, hesitates, and sometimes revs up on its own. It does not feel safe, and it’s extremely frustrating considering it had no problems before the recall. While our service advisor has been kind and communicative, the overall experience has been very disappointing. I bought what was once my dream car brand new when the dealership was Ken Batchelor is now a car I hesitate to drive because it is no longer safe to me to drive. I spoke to TJ Narlock about my concerns when picking up my car for the last time but I feel like I am getting no where because there mechanic is clueless without a check engine light not being on and a computer not telling them the problem. Anyone know what more I can do?

We would like to give a huge thank you to the team at Sewell Cadillac San Antonio for making this the easiest and most enjoyable car buying experience we've ever had. From start to finish, everyone was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. The process was smooth, transparent, and stress-free. I truly appreciate the outstanding customer service and attention to detail provided by Jacob Bean and Mike Idar. If you're in the market for a vehicle, I highly recommend stopping by and seeing them! Thank you again for going above and beyond. I'm loving my new ride!