Franchise Dealer

Sewell Land Rover North Austin

Austin, TX

4.4(453 Google reviews)

Brands

Land Rover

Contact

13910 N FM 620, Austin, TX 78717
(737) 255-4100landrovernorthaustin.com/

Google Reviews

# Summary The dealership's sales team receives consistent praise for professionalism, patience, and personalized customer service, with multiple reviewers highlighting exceptional experiences and strong personal relationships with sales representatives. However, some customers have reported significantly inflated pricing in the collision and service departments compared to outside estimates, creating a notable contrast between the stellar sales experience and less competitive back-office operations.

Joe Bezotte2 months ago

I recently purchased a Jaguar F-Pace SVR from Bob Liberty at Sewell Land Rover Austin, and the experience was outstanding from start to finish. Bob was professional, knowledgeable, responsive, and genuinely enjoyable to work with throughout the entire process. He treated me with respect, answered every question thoroughly, and made the buying experience smooth and stress-free without any pressure or games. His communication was excellent, even from out of state, and he went above and beyond to ensure everything was handled correctly. The level of customer service from Bob and the Sewell team absolutely lived up to the reputation Sewell is known for. If you are looking for a Jaguar, Land Rover, or high-end vehicle and want to work with someone who is honest, attentive, and truly customer-focused, I highly recommend asking for Bob Liberty. Outstanding experience all around.

Rumill Maldonado6 months ago

I had such a great experience at Land Rover North Austin. Brian Thompson was incredibly accommodating and patient while helping me decide which vehicle would be best for my growing family, especially as we prepare for baby #2 and needed more space. I upgraded from an Evoque to a Velar, and he made the entire process feel seamless and stress-free. Kalyn Fischer was also wonderful! She was kind, helpful, and made scheduling my appointment to come in and shop so easy. Highly recommend this team!

Sal Uglietta5 months ago

Consulted with Sewell Collision on painting 3 items to match the exterior finish on my incoming 2026 Defender. The initial estimate was more than 2X my written estimate from Berli's Fine Finishes which LR Austin recommends (Certified by Bentley, Aston Martin, Maserati, Porsche, Land Rover etc). They could not get near an acceptable price, despite this being my 2nd new car purchase in 2 years. I have also experienced inflated pricing from the Service Dept. I must say that the Sales Team is stellar. I wish the back of the house was as good.

Nando CM7 months ago

Our Single Best Auto Dealership Experience, Ever. Reached out online and promptly got a reply from Justen Green as well as a same day appointment. Upon arrival, the vehicle we wanted to see was parked out front, detailed, even though we had stated that–at the time— we had no intention of buying, just wanted to see it. That did not deter Justen from a friendly demonstration of the car and detailed, full transparency review of car history and pre-sales services performed, and quick turnaround on financing estimates. After we left the dealership and considered this car against other options, we changed our mind and decided to buy it. From this point on, Justen managed everything himself (as we understand it that's the Sewell method). No finance manager or other staff trying to upsell or re-negotiate (this alone is a huge selling point. The asking price was reasonable, but Sewell was willing to negotiate. Financing was a breeze, and negated the need for us to find better options (which they were open to!). One point of contact, the sales person. No hard upsells. Justen offered once and respected us declining. But wait, it gets better. This was on a Saturday afternoon, when I told him we couldn’t go pick it up until next Friday due to work he didn’t hesitate and offered to bring it down to South Austin on Monday for closing! Exceptional experience, good deal, and very happy with our new-to-us car. Thank you Justen!

J bonda7 months ago

I have purchased many cars in my lifetime and even worked for a known Ford Dealership here in Austin for 4 years while in college, I have never had such a great and extraordinary experience like I did here at Sewell. From the first phone call I received from Justen Green to finally meeting him in person 4 days later, he made me feel at home, feel like family, made us feel comfortable and understanding of our first ever Land Rover. Justen is a true Gentleman and made our experience one we won't ever forget. My experience with Justen reminded me as a kid and my parents buying there new Suburban from Chuck Nash in San Marcos and to this day, that memory sticks to me bc the sales gentleman my dad worked with made my parents and my 3 brothers feel like family and we really bought the suburban our family needed and loved. Fast forward my family of 4 just bought our first of many Land Rovers because we absolutely love this car, my kids enjoy it and Justen was 100% correct when he said "this car suits your wife perfectly" We love our new Range Rover, Justen and Sewell have been nothing but great to us and it's the only dealership I will go to from now on. Just like Carl Sewell's book "Customers for Life" we are now truly customers for life. Thank you Justen and thank you Sewell

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