Sewell MINI of Plano

Leasing a car here was an amazing experience! Doug is an excellent salesman- not pushy, very patient and knowledgeable. Went above and beyond. Follows up too. He stayed late/after hours for us and made sure we got the best deal while it was still available. Finance department was efficient. At car pickup- staff member went over all of the car features and answered all questions- not rushing us. They also offer a tech class where you can receive a more in-depth understanding of your vehicle. Doug also followed up by phone two times after purchase to make sure we were satisfied. If you are in the market for a Mini, BMW or used vehicle, I highly recommend Sewell. Ask for Doug!

Hello, everyone very good service, but I felt like I was taking advantage of the kept adding on little bits and pieces to the work order. When, in fact, as an example, the water pump repair should have included the hoses. But yet they charge me another $300 for hoses. Come on that rubber hoses. Anyway, I just felt like I was taking advantage of that's my opinion.And that's how I feel

I recently purchased a 2014 Lexus LS460L and could not have done it without the help and assistance of Mr. Michael Russell. He was my eyes as I didnt go on-site to look at the vehicle. He was a true professional, to include honest and trustworthy. He made the process transparent throughout the entire process. He definitely represented and marketed the Sewell brand.

Customer service at BMW of Plano is excellent, the building is beautiful, and the manager was very understanding throughout my visits. Unfortunately, the mechanical side of the experience was disappointing. In August 2025, I went in for a state inspection and to have a rattling noise behind the iDrive screen checked. I was told parts needed to be ordered. I was charged for those parts even though they were covered under warranty, and I did not hear back until November—only after I reached out—when I was told the parts had finally arrived. The rattling noise was fixed, but the trim was scratched in the process. I returned, and both the advisor and manager acknowledged the damage and agreed to replace it. I brought the car back in mid-December and it stayed for a day, but I was then told more parts had to be ordered. I picked up the car with a new rattling noise, a scratched trim, and now a scratched seat- I know it’s small but it wasn’t there when I handed the car to them. While the customer-facing staff were professional and helpful, the mechanical care and attention to detail were severely lacking in my case.

My first experience with Sewell and Sewell Mini of Plano and I am impressed! I have worked in the corporate auto industry for over 35 years and I can say this was a benchmark for the service department there. Easy to make an appointment, convenient times and excellent personal service. Jamilatou (Jamie) was an excellent service advisor who went through everything that was needed for my service as well as a long standing recall item that needed to get done. Offer of a loaner car was hassle free. I do want to point out the greeter and the vehicle runners too who offered water/drinks at drop off and pick up as well. Fantastic service and customer focus. Me and my Mini (Isla) are very happy!