Shaker's Chrysler Dodge Jeep Ram
Watertown, CT
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# Summary The dealership consistently delivers exceptional customer service, with staff members who listen carefully to customer needs, provide thorough explanations of vehicle features, and go above and beyond to ensure a smooth purchasing experience. Customers praise the large inventory, transparent financing process, and professional, friendly approach of the entire team across sales and service departments.
I had an outstanding experience at Cherokee, and I couldn’t be happier with my new truck! Nick listened to every detail of what I was looking for and went above and beyond to make sure I got the truck of my dreams. He worked hard to find the exact truck I wanted, including all the accessories and features I requested. His dedication, patience, and commitment to customer satisfaction truly exceeded my expectations. Shaiheem was also amazing. He took the time to thoroughly explain how to operate and navigate all of the truck’s features, technology, safety systems, and touchscreen functions. His detailed explanations made me feel comfortable and confident driving my new vehicle. What impressed me most was the exceptional customer service from the entire team. While Shaiheem was showing me all the features of the truck, Nick even helped by entertaining and watching my child, which was incredibly thoughtful and appreciated. The professionalism, kindness, and teamwork displayed by Nick and Shaiheem made this one of the best vehicle-buying experiences I’ve ever had. I highly recommend them to anyone looking for a stress-free and enjoyable car-buying experience. Thank you both for going above and beyond!
I would highly recommend Shakers as it was the smoothest and most comfortable auto sales expierence I've ever had! They have huge inventory for used and new cars, and is top notch. I worked directly with Keshawn who was kind, listened to my needs and expectations, made my partner and I feel comfortable and ensured I got into the best vehicle for me. The finance process was smooth and explained in further depth than I've ever had before, which is well appreciated. Everybody involved in the process was a pleasure to work with and made a very stressful time as smooth as could be! (And im in LOVE with my Jeep!) Thanks so much Shakers and Keshawn!
What can I say. My husband and I were traveling to New Hampshire for a weekend with family when his truck shut off on I84 doing 65. We thought it would still be okay. Well it wasn't. Had to get it towed to Shakers and the service dept did everything they could to get it looked at. Unfortunately what they thought might be the problem may not have corrected it. So we got a new Dodge Durango. Our sales lady, Cassandra was awesome. Honestly everyone was awesome. They worked with us and made it happen so we could get back on the road. I highly recommend Shakers. From the family from Maryland.
I had an excellent experience here with Cassie she helped me tremendously very professional I highly recommend her if your looking to get a car everyone down at shakers were good help communication timing and helping me find the perfect truck. Thank you again Cassie.!
I recently purchased a new Jeep from Shakers Jeep in Watertown and had a great experience working with Luiz. He was friendly, knowledgeable, and genuinely helpful throughout the entire process. What really stood out was that he never came across as pushy or overbearing—just straightforward and focused on making sure I found the right vehicle. Luiz took the time to answer all my questions and made the whole experience smooth and stress-free. If you’re looking for a new Jeep and want someone who’s easy to work with and knows their stuff, I’d definitely recommend asking for Luiz.
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