Sherbrooke Honda

The sales Director Patrick Castonguay is absolutely amazing. I had his personal number texted him on a weekend and he answered me !! He was there for all my questions and concerns. I bought a 2026 Honda passport trail sport blackout touring and he made my experience amazing!!! After I had already re-signed a contract Honda was offering a better interest rate and $1000 incentive. Even after the contract was signed, he made me a new contract with the better deal.

I am very pleased with the service I got. Dave Duclos was very respectful, informative and kind. My French is not very good and he spoke English well and was very helpful. I have no problem referring my friends and family to him. Thank you Dave.

Good service overall... However, I am particularly displeased with sales calling back and manipulating my emotions. This "VIP customer" thing with a tone to get to my emotions doesn't feel respectful. I had a much better experience with Honda Victoriaville, who also didn't call me to try and get me to change cars. They were also more thorough with what was done in the service. I do not think I'll go back to Honda Sherbrooke, if I can avoid it.

As a owner of two Honda vehicles, I am tired of leaving Honda Sherbrooke with regret! The focus here is clearly on maximizing charges rather than providing honest service. When questioned about pricing or warranty specifics (like battery coverage), staff often hide behind a 'lack of knowledge,' making it impossible to trust their advice. ​I now prefer driving to dealerships in other cities. If you want a service department that values its customers and knows its own policies, I recommend going elsewhere.

I usually don’t leave reviews, but my recent experience at [Honda Sherbrooke] with the dealership director, [Maxim], was disappointing enough that I felt others should be aware. From the start, It felt like customer service was the last priority. What was most frustrating was the director’s attitude—condescending and unprofessional. Rather than addressing my concerns directly, he seemed more interested in rushing the process and pushing a sale than building trust. I expected more from someone in a leadership role at a dealership that claims to value transparency and customer satisfaction. Unfortunately, this experience did the opposite. I won’t be returning, and I wouldn’t recommend this place to anyone looking for respectful, honest service.