Shottenkirk Chrysler Dodge Jeep Ram Granbury

Had a fantastic experience with Shottenkirk's Service in Grandbury on my Tacoma limited Monday. 8 point inspection but they worked with me on an oil change I could not finish myself because of the filter canister being on so tight from whoever did the last oil change. I also came out on the price to get it done. Super friendly folks who met me at the front of the Showroom as I was making my way to the Service Department. Very Professional that deserve your business. There was also two good looking low mileage Trucks there that could be a great ride for someone looking for a Toyota.

Edited: CAUTION: This dealership only cares about $$ and not backing up what they sell. I would NOT buy a vehicle from them without having an independent mechanic checking it out. I made a MASSIVE mistake by trusting them. The fact that when they did the inspection and it wouldn't start (they had to replace the starter) and that a few days later I got an email saying there was an issue with the Ignition Switch (which I was not informed at the time) Should have been HUGE RED FLAGS. So after getting the vehicle home (had it two weeks) I had a check engine light come on. Took it to my Fantastic local Dealership Glenn Polk. The light turned out to be just a loose wire. During their Multipoint Inspection (Which I had assumed had been done when I bought the Jeep) They identified over $3000 in repairs needed that were apparently swept under the rug at Shottenkirk. On top of that, the starter went bad (after 2 weeks - crazy right?) I tried to work with the Manager Brandon to have them tow the vehicle down to fix the issues, but I was told repeatedly that I bought it as is, and they would not cover the cost of the tow. Along the way I was ghosted when trying to communicate with the Salesman Dan, Cody in the Service Department, and Justin, whom I was told left for another store less than 24 hours after talking to him. My last hope is that someone in the Shottenkirk Family or the Manager Lexus have enough loyalty to customers like myself that put their trust in family owned businesses. If someone steps up and makes this right, I will happily edit my review (again) - but for now Beware you are just a dollar sign to the Sales Department, not a customer that deserves to be treated right. P.S. I'm sure they will write a response to this (most do) but I would be highly skeptical of any response where they are just covering their you know what's. Also, the second Image (yes AI generated) FEELS like the vehicle they sold me after everything they have put me through

I had an incredible experience at Shottenkirk. They made it easy from the beginning from when I called to when I pulled off the lot. Christiaan was super helpful and welcomed us in immediately. They were very flexible and helped us a lot more than any other dealership would’ve. This was the first time we have dealt with Shottenkirk and we will definitely be back. Also a shoutout to Dirk in finance, by far the nicest person I’ve ever dealt with in finance at a dealership. Can’t recommend this dealership enough!

I had an outstanding experience working with Christiaan Frost, my salesperson at the dealership. From the moment I arrived, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than making a sale. He took the time to answer all of my questions, explained every option clearly, and made the entire process smooth and stress-free. His honesty, patience, and attention to detail gave me complete confidence should I decide to make a purchase. I truly appreciate the exceptional customer service and would highly recommend them to anyone looking for a great car-buying experience.

I had a wonderful experience working with Mikale! He provided excellent customer service from start to finish and made the entire car-buying process easy and stress-free. He has a great personality, was professional, patient, and answered all of my questions. Thank you, Mikale, for your outstanding service and for helping me get my new car. I truly appreciate everything you did and would highly recommend working with him! 🚗😊