Shottenkirk Hyundai Granbury
Granbury, TX
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# Summary The dealership is consistently praised by customers for its welcoming atmosphere, knowledgeable and patient sales staff, and fair pricing, with multiple reviews highlighting exceptional customer service from individual team members throughout the sales and delivery process. Customers report feeling valued and respected rather than pressured, and many express their intention to return for future vehicle purchases.
⭐️⭐️⭐️⭐️⭐️ We had an amazing experience purchasing our vehicle! Jimmy was fantastic from start to finish. He was friendly, patient, professional, and took the time to answer all of our questions without making us feel pressured. He genuinely cared about helping us find the right vehicle for our family's needs. A special thank you to Kyle, the Sales Manager, for going above and beyond to help make everything come together. His dedication, problem-solving, and commitment to customer service helped make this purchase possible. We would also like to recognize Adryanna, our Finance Manager, for making the financing process smooth and easy to understand. She was professional, knowledgeable, and helped guide us through all of the paperwork with patience and transparency. And thank you to Rylee Howard, the Internet Manager, for helping us get started and ensuring we had the information we needed throughout the process. Great communication and customer service made a huge difference. Buying a vehicle can be stressful, but this team made us feel valued, respected, and genuinely cared for. We never felt like just another sale. Everyone worked together to help our family get into the vehicle we wanted, and we couldn't be more grateful. If you're looking for a dealership team that truly cares about their customers, we highly recommend Jimmy, Kyle, Adryanna, and Rylee Howard. Thank you all for your hard work, professionalism, and outstanding customer service. ⭐️⭐️⭐️⭐️⭐️ Highly Recommended! — Everlena, Christopher & Family 💙 Proud owners of "Mystic" 🚙✨🦊🐺That ending with "Proud owners of Mystic" is cute and memorable without being over the top. 💙✨🚙
I just want to say this was the BEST experience I’ve ever had car shopping! Tom Perales was absolutely the sweetest salesman and he was very knowledgeable about the cars I looked at and the finance guy was great and easy to work with as well! I would highly recommend them and I will for sure go see them again! Thank you
No other dealership feels as welcoming as Shottenkirk. We bought our 3rd car through Shottenkirk and each experience has been exceptional. Cullen at Hyundai of Granbury knew exactly what we were looking for, and made the process as smooth as possible. They were also very fair with their deals. Thanks again, Shottenkirk!
We had a lot of trouble figuring out whether we wanted 2 rows or 3. Our primary car was getting old and reliability was becoming a concern. Mark Leet was very patient. Then we realized why my wife was having trouble in the driver’s seat of our primary car. It was the seat shape. Long story short, we adored the Santa Fe hybrid when we got in it. I preferred the Limited model for the seat material. We took it for a long test drive and she had no issues from the seat. We came back the next day and Mark helped set up the personalized settings. Looking forward to driving it again. (Haven’t since the first test drive a week ago.) The options for driver safety are impressive.
Mark was fantastic on our delivery day. Vehicle was prepped and ready. He was very thorough in the operation and functions. Consistently wanted us to know we could ask him any questions at any time now and in the future. He personally buffed out a small area for us and had the vehicle wiped down a second time after the demo drive. Really went out of his way to make everything smooth. A couple of accessories weren’t in stock but they were ordered and shipped to us extremely fast. Mark followed up with us on a phone call to thank us for the business, ask if we had any questions and let us know about the accessories being shipped. Really good experience. Rylee was patient on the negotiations and Tony even applied a small discount I wasn’t aware of. So overall, we got the exact vehicle we wanted at a fair price, with a good delivery experience. Went about as good as a vehicle purchase could go. Would definitely recommend.
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